SmarterCasinos Top 100 · rank 96 · factsheet
Virgin Games – casino profile
Factsheet from public sources – full evidence review pending. virgingames.com · relevance score 27/100 (market relevance, not safety)
- 77Smarter Score · Very Good
- Verified Coverage 95 %share of the score points checked
- UK Gambling Commissionlicence checked in the register
- 2 official channelslinked from the casino’s site
Smarter Score
Very GoodVerified Coverage 95 %How Smarter Score 4.1 works
Welcome offer
Welcome offer Casino saysPlay £10, Get 100 Free SpinsWagering: none on free-spin winnings (Welcome Offer Rules 6c) · checked 16 Oct 2026 · source · offers vary by country · 18+ · T&Cs apply
Quick facts
- Operator
- Gamesys Operations Limited (UKGC account 38905)
- Regulator
- UK Gambling Commission
- Licence status
- Active (Remote Bingo, Casino since 2014-11-01; General Betting Real/Virtual Event); virgingames.com listed as White Label
- Games
- Not available yet
- Cryptocurrencies
- Not available yet
- iOS app
- Yes
Advantages and disadvantages
Pros and cons are written only after our full evidence review – we do not list advantages or drawbacks from partial data. 7 open research items recorded.
Score breakdown by category
Five categories of Smarter Score 4.1 (Games 25 · Licensing & Transparency 25 · Payments & Withdrawals 20 · Bonuses & Promotions 15 · Usability & Support 15). Each category shows the points earned on the criteria we could check; the dotted part is not checked yet and stays neutral (it counts half, so it moves the score neither up nor down). Evidence coverage 95 %.
All 14 criteria, what we found and the points 13 of 14 checked
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Game typesdistinct game types (slots, live casino, table games, jackpots, poker, crash): 5+ → 15 · 4 → 12 · 3 → 9 · 2 → 6 · 1 → 3; verified "no online casino" → 0 | 4 game type(s): slots, live, table, jackpots | 12of 15 | virgingames.com (opens in a new tab) |
| Catalogue depthcatalogue depth – the better of: games stated (≥ 3,000 → 10 · ≥ 1,500 → 8 · ≥ 500 → 5 · fewer → 2) or providers named (≥ 30 → 10 · ≥ 15 → 8 · ≥ 5 → 5 · fewer → 2) | 900+ games stated · 10 providers named | 5of 10 | virgingames.com (opens in a new tab) |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Licence confirmed in a registerbest licence confirmed in a regulator register, by regulator tier: A 15 · B 11 · C 7 · D (issuer-listed) 3 · claimed / conflicting 2 · regulator not assessed 5 | UK Gambling Commission (tier A), Gamesys Operations Limited – register-confirmed (licence review) | 15of 15 | gamblingcommission.gov.uk (opens in a new tab) |
| Operator identifiedoperator named in a register 4 · on the casino's own pages 2 | register: Gamesys Operations Limited (UKGC account | 4of 4 | gamblingcommission.gov.uk (opens in a new tab) |
| Licence number publishedlicence number published 2 | licence number published | 2of 2 | gamblingcommission.gov.uk (opens in a new tab) |
| Regulatory recordregulators' action lists checked: nothing recorded 4 · actions disclosed, none that triggers G3 2 · G3-level action 0 | regulator lists checked: no action recorded | 4of 4 | – |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Payment methodspayment methods named (deposit and withdrawal, distinct): ≥ 10 → 10 · 5–9 → 7 · 1–4 → 4 | 4 payment method(s) named | 4of 10 | – |
| Withdrawal terms publishedwithdrawal terms published: stated time ≤ 24 h → 5 · ≤ 3 days → 4 · other stated time → 3 · no time, but withdrawal methods or fees published → 2 | withdrawal methods or fees published, no time stated | 2of 5 | virgingames.com (opens in a new tab) |
| ID-check policy publishedID-check (KYC) policy published 5 | ID-check policy published | 5of 5 | virgingames.com (opens in a new tab) |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Welcome offer documenteda welcome offer is documented with its source 8 (the size of the offer never earns points) | welcome offer documented with its source | 8of 8 | virgingames.com (opens in a new tab) |
| Bonus termsbonus terms: wagering none or ≤ 35× → 7 · 36–50× → 5 · > 50× → 2 · not quantified, but key terms (min deposit, max cash-out, validity) published → 3 | bonus terms published, wagering not quantified | 3of 7 | virgingames.com (opens in a new tab) |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Mobilenative app 5 · mobile site 3 | native app | 5of 5 | apps.apple.com (opens in a new tab) |
| Support channellive chat 5 · e-mail only 3 | No source yet – this criterion moves the score neither up nor down. | Not checked yet · neutral5 pts count half | – |
| Responsible-gambling toolsresponsible-gambling tools: 3 or more → 5 · 1–2 → 3 | 5 responsible-gambling tool(s) | 5of 5 | virgingames.com (opens in a new tab) |
Every casino starts at the neutral 50. A checked criterion moves the score by its points minus half its maximum; an unchecked one counts half and moves nothing. Score data checked 16 Oct 2026. How Smarter Score 4.1 works
- Score methodology version
- Smarter Score 4.1Verified · checked 16 Oct 2026 · source
Evidence still missing for the score: Support channel.
Licensing and operator
- Operator
- Gamesys Operations Limited (UKGC account 38905)Verified · Official regulatory source · checked 16 Oct 2026 · source
- Parent company / group
- Bally's InteractiveCasino says · Unverified claim · checked 16 Oct 2026 · source
- Registered office / headquarters
- Suite 2, Floor 4, Waterport Place, Gibraltar, GX11 1AAVerified · Official regulatory source · checked 16 Oct 2026 · source
- Operator jurisdiction
- Gibraltar (Suite 2, Floor 4, Waterport Place, Gibraltar, GX11 1AA)Casino says · Unverified claim · checked 16 Oct 2026 · source
- Launched
- 2,013Casino says · Unverified claim · checked 16 Oct 2026 · source
- Casino type
- Online casino, slots, live casino and bingoCasino says · Unverified claim · checked 16 Oct 2026 · source
- Related brands
- ballycasino.co.uk, doublebubblebingo.com, jackpotjoy.com, monopolycasino.com, rainbowriches.comVerified · Official regulatory source · checked 16 Oct 2026 · source
- Official website
- virgingames.com/Casino says · Unverified claim · checked 16 Oct 2026 · source
- Regulator
- UK Gambling CommissionVerified · Official regulatory source · checked 16 Oct 2026 · source
- Licence number
- 038905-R-319430-023Verified · Official regulatory source · checked 16 Oct 2026 · source
- Licence holder
- Gamesys Operations LimitedVerified · Official regulatory source · checked 16 Oct 2026 · source
- Licence status
- Active (Remote Bingo, Casino since 2014-11-01; General Betting Real/Virtual Event); virgingames.com listed as White LabelVerified · Official regulatory source · checked 16 Oct 2026 · source
- Register entry
- gamblingcommission.gov.uk/public-register/business/detail/38Verified · Official regulatory source · checked 16 Oct 2026 · source
- Licensed jurisdictions
- Great Britain, GibraltarVerified · Official regulatory source · checked 16 Oct 2026 · source
- Licence verified against
- Regulator or company register (gamblingcommission.gov.uk)Verified · Official regulatory source · checked 16 Oct 2026 · source
- Licence last verified
- 2026-10-16Verified · Official regulatory source · checked 16 Oct 2026 · source
How we rate this regulator: UK Gambling Commission
Country availability
A country missing from a restricted list is not a confirmation that you can play there. Check yours on the SmarterCasinos Top 100 page.
- Restricted countries
- Not available yetNot available · checked 16 Oct 2026
- Accepted countries (stated)
- United KingdomVerified · Official regulatory source · checked 16 Oct 2026 · source
- Markets confirmed by a regulator
- United KingdomVerified · Primary source (casino document) · checked 2 Nov 2026
- Markets confirmed by the operator
- Not available yetNot available · checked 2 Nov 2026
- Markets named in the terms
- Not available yetNot available · checked 2 Nov 2026
- Country-specific domains
- Not available yetNot available
- National market licences
- Great Britain: UK Gambling Commission 038905-R-319430-023, Gibraltar: Government of Gibraltar / Gibraltar Gambling Commissioner RGL No. 046 (B2C Remote Gaming Licence); also RGL No. 153 (Remote Bookmaker)Verified · Official regulatory source · checked 16 Oct 2026 · source
- Availability last checked
- 2026-10-16Verified · Primary source (casino document) · checked 16 Oct 2026
Bonuses and promotions
- Welcome offer
- Play £10, Get 100 Free SpinsCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Deposit match
- Not available yetNot available · checked 16 Oct 2026
- Maximum bonus
- Not available yetNot available · checked 16 Oct 2026
- Free spins
- 100 free spins on Game of Thrones, 10p per spinCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- No-deposit bonus
- Not available yetNot available · checked 16 Oct 2026
- Cashback
- Not available yetNot available · checked 16 Oct 2026
- VIP programme
- Red Hot Rewards (weekly reward wheels, invited members)Casino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Wagering
- none on free-spin winnings (Welcome Offer Rules 6c)Verified · Primary source (casino document) · checked 16 Oct 2026 · source
- Minimum deposit
- £10 (deposit & wager on slots)Casino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Maximum cashout
- none stated in the Casino Welcome Offer RulesVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- Maximum bet with bonus
- not applicable: 100 free spins at fixed 1p coin size, 10 linesVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- Bonus validity
- 30 daysCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Country restrictions on the offer
- UK offerCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Offer eligible in
- Not available yetNot available
Players and popularity
Player figures only from the casino or its group’s official reports (group figures cover all brands and are not like-for-like). Popular games only from lists the casino publishes itself. Display data – no score reads it.
- Players
- Not publishednot published · checked 16 Oct 2026 · Checked Bally’s Corporation Q2 2026 earnings release (14 Aug 2026): segment revenue only (Bally’s Intralot B2C), no player or active-user figure. · source (opens in a new tab)
- Most popular games
- Egypt Megaways, Jack in a Pot, Wild Cats, Dragon's Luck Megaways, Zeus Lightning Power Reels, Wild Elements, Bounty Raid, Aztec Spinscasino says · checked 16 Oct 2026 · first ten games in the casino’s own “Popular Casino Slots” row on the homepage (all tiles in this row were Red Tiger titles when read). Rendered in a headless browser from our research location on 2026-10-16; lobby rows can differ by country and change daily. · source (opens in a new tab)
- Founded
- 2013casino says · checked 16 Oct 2026 · source (opens in a new tab)
- Registered office
- Suite 2, Floor 4, Waterport Place, Gibraltar (principal place of business)casino says · checked 16 Oct 2026 · source (opens in a new tab)
- Wikipedia attention
- Not publishednot published · No Wikipedia article for the brand
- Google search interest
- Not publishednot published · Google Trends / search volume not measurable from our research setup (Trends answers 429; no Ads account). Not estimated.
Games and software providers
- Games
- Not available yetNot available · checked 16 Oct 2026
- Slots
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Live casino
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Table games
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Blackjack
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Roulette
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Baccarat
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Poker
- Not available yetNot available · checked 16 Oct 2026
- Jackpots
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Crash games
- Not available yetNot available · checked 16 Oct 2026
- Sportsbook
- NoCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Software providers
- Red Tiger, Light & Wonder, Blueprint, Evolution, Pragmatic Play, Stakelogic, Gaming Realms, Roxor Gaming, SGI, GamevyCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
See which other Top 100 casinos document the same games in the Game Explorer.
Payments and withdrawals
- Deposit methods
- Not available yetNot available · checked 16 Oct 2026
- Withdrawal methods
- Not available yetNot available · checked 16 Oct 2026
- Currencies
- GBPCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Cryptocurrencies
- Not available yetNot available · checked 16 Oct 2026
- Minimum deposit
- Not available yetNot available · checked 16 Oct 2026
- Minimum withdrawal
- Not available yetNot available · checked 16 Oct 2026
- Maximum withdrawal
- No caps on winnings (marketing claim)Casino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Withdrawal processing
- Not available yetNot available · checked 16 Oct 2026
- Fees
- No fees on withdrawalsCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- ID checks (KYC)
- electronic age and identity verification via third-party data reference company at registration; further age documents may be requestedCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
Mobile experience and customer support
- Mobile website
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- iOS app
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Android app
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Languages
- enCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Live chat
- Not available yetNot available · checked 16 Oct 2026
- Support e-mail
- Not available yetNot available · checked 16 Oct 2026
- Telephone support
- Not available yetNot available
- Support hours
- 24/7 (marketing claim)Casino says · Primary source (casino document) · checked 16 Oct 2026 · source
Official channels
Checked 16 Oct 2026: each account is linked from the casino’s own website or its operator’s site. Follower figures only where a public page shows them. Not part of any score.
- InstagramvirgingamesGBlinked from virgingames.com
- FacebookvirgingamesGBlinked from virgingames.com
Terms and conditions
Clauses are quoted from the casino’s current terms. “None flagged” means our terms review found no clause of that type – it is not a guarantee.
- Terms and conditions
- virgingames.com/termsCasino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Withdrawal restrictions in the terms
- Not available yetNot available
- ID-check (KYC) rules
- Not available yetNot available
- Dormant-account rules
- Not available yetNot available
- Account-closure rules
- Not available yetNot available
- Bonus restrictions in the terms
- Welcome rules: one per person; opt-in before first deposit; excludes other new-member offers; may be withdrawn at any time without notice (rules 3-5, 9)Verified · Primary source (casino document) · checked 16 Oct 2026 · source
- Unusual terms
- Not available yetNot available
Responsible gambling and complaints
- Deposit limits
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Loss limits
- Not available yetNot available
- Session / time limits
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Self-exclusion
- more than six weeks, up to five years (plus GAMSTOP)Casino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Cooling-off / time-out
- 24 hours to six weeksCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Reality checks
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Responsible-gambling tools
- Not available yetNot available · checked 16 Oct 2026
- Complaint channel
- Not available yetNot available · checked 16 Oct 2026
- Regulatory enforcement records
- No sanction found in the regulator records we checkedListed on national blocked-sites lists (a market block, not a sanction): Italy – ADM (virgingames.com) register.Verified · checked 16 Oct 2026
18+. Gambling can be addictive – help and self-exclusion.
Analysis
Virgin Games is ranked 96 of 100 in the SmarterCasinos Top 100 (selection index 27/100 – market presence, not a safety rating). The casino is operated by Gamesys Operations Limited (UKGC account 38905) (Gibraltar (Suite 2, Floor 4, Waterport Place, Gibraltar, GX11 1AA)), as confirmed in an official register. Licence: UK Gambling Commission – Active (Remote Bingo, Casino since 2014-11-01; General Betting Real/Virtual Event); virgingames.com listed as White Label (checked in the regulator’s register).
Sources and verification dates
Status labels: Verified = official register or binding terms · Casino says = the casino’s own pages · Third-party = reputable non-operator source · Not available = blocked or not published. Next review dates are kept per field in the database.
- virgingames.com/ – Official website, Parent company / group, Operator jurisdiction, Welcome offer … · 16 Oct 2026
- assets.ballys.com/m/48192fb87e4ddf50/original/virgingames-logo-white.svg – Official logo · 16 Oct 2026
- virgingames.com/uk/about-us – Launched, Casino type, Table games · 16 Oct 2026
- gamblingcommission.gov.uk/downloads/business-licence-register-businesses.csv – Operator · 16 Oct 2026
- gamblingdivision.gov.gi/uploads/Licence%20Holders%20Docs/Gamesys.pdf – Registered office / headquarters · 16 Oct 2026
- gamblingcommission.gov.uk/downloads/business-licence-register-domain-names.csv – Related brands, Accepted countries (stated) · 16 Oct 2026
- gamblingcommission.gov.uk/downloads/business-licence-register-licences.csv – Regulator, Licence number, Licence holder, Licence status … · 16 Oct 2026
- gamblingcommission.gov.uk/public-register/business/detail/38905 – Register entry · 16 Oct 2026
- virgingames.com/uk/terms – Wagering, Maximum cashout, Maximum bet with bonus, Currencies … · 16 Oct 2026
- virgingames.com/uk/responsible-gambling – ID checks (KYC), Deposit limits, Session / time limits, Self-exclusion … · 16 Oct 2026
- apps.apple.com/gb/app/virgin-games-real-money-slots/id934763197 – iOS app · 16 Oct 2026
- play.google.com/store/apps/details?id=com.gamesys.virgingamesslots&hl=en_AU&gl=G – Android app · 16 Oct 2026
- virgingames.com/terms – Terms and conditions · 15 Oct 2026
Other Top 100 casinos with the same regulator
Brands whose licence from the same authority we checked in that regulator’s register. Same regulator does not mean same rules for every market or the same Smarter Score.
UK Gambling Commission · about this regulator
- MrQ rank 70
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- Gala Casino rank 77
- PlayOJO rank 85
- Guts rank 87
- Mr Vegas rank 97
Nearby in the SmarterCasinos Top 100
Compare Virgin Games with Flush in Casino Battle
- Flush rank 94
- TOTO Casino rank 95
- Mr Vegas rank 97
- Wildz rank 98
What players report
Experiences and opinions of individual visitors – not findings made or verified by SmarterCasinos. Our own research is above.
No player reviews yet.
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Player reviews never change the Smarter Score. Averages appear from 5 reviews. How reviews are moderated