SmarterCasinos Top 100 · rank 51 · factsheet
Jackpot City – casino profile
Factsheet from public sources – full evidence review pending. jackpotcity.com · relevance score 41/100 (market relevance, not safety)
- 79Smarter Score · Very Good
- Verified Coverage 90 %share of the score points checked
- UK Gambling Commissionlicence checked in the register
- 500+ gamescasino says
Smarter Score
Very GoodVerified Coverage 90 % · capped at 79On the Belgian Gaming Commission (Kansspelcommissie / Commission des jeux de hasard) list of illegal gambling sites (jackpotcity.com), checked 2026-10-16How Smarter Score 4.1 works
Welcome offer
Welcome offer Casino says100 spins on Gold Blitz (UK site, footer marketing text)Wagering: 50x (weighting applies); no wagering on free-spin winnings · checked 14 Oct 2026 · source · offers vary by country · 18+ · T&Cs apply
Quick facts
- Operator
- Betway Limited (UK site jackpotcitycasino.co.uk)
- Regulator
- UK Gambling Commission
- Licence status
- Active (Remote Casino, from 1 Nov 2014); domains jackpotcitycasino.co.uk and jackpotcity.co.uk Active
- Games
- 500+
- Cryptocurrencies
- Not available yet
- iOS app
- Yes
Advantages and disadvantages
Pros and cons are written only after our full evidence review – we do not list advantages or drawbacks from partial data. 7 open research items recorded.
Score breakdown by category
Five categories of Smarter Score 4.1 (Games 25 · Licensing & Transparency 25 · Payments & Withdrawals 20 · Bonuses & Promotions 15 · Usability & Support 15). Each category shows the points earned on the criteria we could check; the dotted part is not checked yet and stays neutral (it counts half, so it moves the score neither up nor down). Evidence coverage 90 %.
All 14 criteria, what we found and the points 12 of 14 checked
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Game typesdistinct game types (slots, live casino, table games, jackpots, poker, crash): 5+ → 15 · 4 → 12 · 3 → 9 · 2 → 6 · 1 → 3; verified "no online casino" → 0 | 5 game type(s): slots, live, table, jackpots, poker | 15of 15 | jackpotcitycasino.co.uk (opens in a new tab) |
| Catalogue depthcatalogue depth – the better of: games stated (≥ 3,000 → 10 · ≥ 1,500 → 8 · ≥ 500 → 5 · fewer → 2) or providers named (≥ 30 → 10 · ≥ 15 → 8 · ≥ 5 → 5 · fewer → 2) | 500+ games stated · 28 providers named | 8of 10 | supergroup.com (opens in a new tab) |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Licence confirmed in a registerbest licence confirmed in a regulator register, by regulator tier: A 15 · B 11 · C 7 · D (issuer-listed) 3 · claimed / conflicting 2 · regulator not assessed 5 | UK Gambling Commission (tier A), Betway Limited – register-confirmed (licence review) | 15of 15 | gamblingcommission.gov.uk (opens in a new tab) |
| Operator identifiedoperator named in a register 4 · on the casino's own pages 2 | register: Betway Limited (UK site jackpotcitycasin | 4of 4 | gamblingcommission.gov.uk (opens in a new tab) |
| Licence number publishedlicence number published 2 | licence number published | 2of 2 | gamblingcommission.gov.uk (opens in a new tab) |
| Regulatory recordregulators' action lists checked: nothing recorded 4 · actions disclosed, none that triggers G3 2 · G3-level action 0 | G3-level regulatory action (see cap) | 0of 4 | gamblingcommission.gov.uk (opens in a new tab) |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Payment methodspayment methods named (deposit and withdrawal, distinct): ≥ 10 → 10 · 5–9 → 7 · 1–4 → 4 | 3 payment method(s) named | 4of 10 | jackpotcitycasino.co.uk (opens in a new tab) |
| Withdrawal terms publishedwithdrawal terms published: stated time ≤ 24 h → 5 · ≤ 3 days → 4 · other stated time → 3 · no time, but withdrawal methods or fees published → 2 | No source yet – this criterion moves the score neither up nor down. | Not checked yet · neutral5 pts count half | – |
| ID-check policy publishedID-check (KYC) policy published 5 | No source yet – this criterion moves the score neither up nor down. | Not checked yet · neutral5 pts count half | – |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Welcome offer documenteda welcome offer is documented with its source 8 (the size of the offer never earns points) | welcome offer documented with its source | 8of 8 | jackpotcitycasino.co.uk (opens in a new tab) |
| Bonus termsbonus terms: wagering none or ≤ 35× → 7 · 36–50× → 5 · > 50× → 2 · not quantified, but key terms (min deposit, max cash-out, validity) published → 3 | wagering: 50x (weighting applies); no wagering on free-spin winnings | 7of 7 | apps.apple.com (opens in a new tab) |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Mobilenative app 5 · mobile site 3 | native app | 5of 5 | apps.apple.com (opens in a new tab) |
| Support channellive chat 5 · e-mail only 3 | live chat | 5of 5 | supergroup.com (opens in a new tab) |
| Responsible-gambling toolsresponsible-gambling tools: 3 or more → 5 · 1–2 → 3 | 1 responsible-gambling tool(s) | 3of 5 | jackpotcitycasino.co.uk (opens in a new tab) |
Every casino starts at the neutral 50. A checked criterion moves the score by its points minus half its maximum; an unchecked one counts half and moves nothing. Score data checked 16 Oct 2026. How Smarter Score 4.1 works
- Score methodology version
- Smarter Score 4.1Verified · checked 16 Oct 2026 · source
Evidence still missing for the score: Withdrawal terms published · ID-check policy published.
Licensing and operator
- Operator
- Betway Limited (UK site jackpotcitycasino.co.uk)Verified · Official regulatory source · checked 14 Oct 2026 · source
- Parent company / group
- Super Group (SGHC Ltd)Casino says · Unverified claim · checked 16 Oct 2026 · source
- Registered office / headquarters
- 9 Empire Stadium Street, Gzira, GZR 1300, Malta (head office of Betway Limited, UK licensee)Verified · Official regulatory source · checked 16 Oct 2026 · source
- Operator jurisdiction
- Malta (company C39710, as stated by the casino)Casino says · Unverified claim · checked 14 Oct 2026 · source
- Launched
- 1,998Casino says · Unverified claim · checked 16 Oct 2026 · source
- Casino type
- Online casinoCasino says · Unverified claim · checked 16 Oct 2026
- Related brands
- BetwayVerified · Official regulatory source · checked 14 Oct 2026 · source
- Official website
- jackpotcity.comCasino says · Unverified claim · checked 16 Oct 2026 · source
- Regulator
- UK Gambling CommissionVerified · Official regulatory source · checked 14 Oct 2026 · source
- Licence number
- 039372-R-319367-029 (account 39372)Verified · Official regulatory source · checked 14 Oct 2026 · source
- Licence holder
- Betway LimitedVerified · Official regulatory source · checked 14 Oct 2026 · source
- Licence status
- Active (Remote Casino, from 1 Nov 2014); domains jackpotcitycasino.co.uk and jackpotcity.co.uk ActiveVerified · Official regulatory source · checked 14 Oct 2026 · source
- Register entry
- gamblingcommission.gov.uk/public-register/business/detail/39Verified · Official regulatory source · checked 14 Oct 2026 · source
- Licensed jurisdictions
- United Kingdom, CA-ONVerified · Official regulatory source · checked 14 Oct 2026 · source
- Licence verified against
- Regulator or company register (gamblingcommission.gov.uk)Verified · Official regulatory source · checked 14 Oct 2026 · source
- Licence last verified
- 2026-10-14Verified · Official regulatory source · checked 14 Oct 2026 · source
How we rate this regulator: UK Gambling Commission
Country availability
A country missing from a restricted list is not a confirmation that you can play there. Check yours on the SmarterCasinos Top 100 page.
- Restricted countries
- Not available yetNot available · checked 16 Oct 2026
- Accepted countries (stated)
- Not available yetNot available · checked 16 Oct 2026
- Markets confirmed by a regulator
- CA-ONVerified · Primary source (casino document) · checked 2 Nov 2026
- Markets confirmed by the operator
- Not available yetNot available · checked 2 Nov 2026
- Markets named in the terms
- Not available yetNot available · checked 2 Nov 2026
- Country-specific domains
- Not available yetNot available
- National market licences
- GB: UK Gambling Commission 039372-R-319367-029 (account 39372), CA-ON: iGaming OntarioVerified · Official regulatory source · checked 14 Oct 2026 · source
- Availability last checked
- 2026-10-16Verified · Primary source (casino document) · checked 16 Oct 2026
Bonuses and promotions
- Welcome offer
- 100 spins on Gold Blitz (UK site, footer marketing text)Casino says · Primary source (casino document) · checked 14 Oct 2026 · source
- Deposit match
- 100Third-party · Secondary source · checked 15 Oct 2026 · source
- Maximum bonus
- GBP 100Third-party · Secondary source · checked 15 Oct 2026 · source
- Free spins
- 100Casino says · Primary source (casino document) · checked 14 Oct 2026 · source
- No-deposit bonus
- Not available yetNot available · checked 16 Oct 2026
- Cashback
- Not available yetNot available · checked 16 Oct 2026
- VIP programme
- Not available yetNot available · checked 16 Oct 2026
- Wagering
- 50x (weighting applies); no wagering on free-spin winningsThird-party · Secondary source · checked 15 Oct 2026 · source
- Minimum deposit
- Not available yetNot available · checked 16 Oct 2026
- Maximum cashout
- Not available yetNot available · checked 16 Oct 2026
- Maximum bet with bonus
- Not available yetNot available
- Bonus validity
- Offer valid 7 days from registrationThird-party · Secondary source · checked 15 Oct 2026 · source
- Country restrictions on the offer
- UK site only; welcome bonus terms page blockedCasino says · Primary source (casino document) · checked 14 Oct 2026 · source
- Offer eligible in
- Not available yetNot available
Players and popularity
Player figures only from the casino or its group’s official reports (group figures cover all brands and are not like-for-like). Popular games only from lists the casino publishes itself. Display data – no score reads it.
- Players
- 6.2 million average unique monthly active customers – Super Group (SGHC) Limited – all brands (Betway and Spin, incl. Jackpot City), all brands (Q2 2026)official group report · checked 16 Oct 2026 · Group-wide figure for Super Group (SGHC) Limited: it covers all group brands (Betway, which includes its Spina Zonke games in South Africa, and the multi-brand Spin casinos such as Jackpot City and Spin Casino). No brand-level figure is published. Since 1 Jan 2026 the group reports by region (Africa, International), not by brand (Betway / Spin) – presentation footnote “Change in segment reporting”. Source: Q2 2026 investor presentation on the group’s investor-relations CDN (read 2026-10-16); investors.supergroup.com and sec.gov answer HTTP 403 to our default client (sec.gov: “Your Request Originates from an Undeclared Automated Tool”), · source (opens in a new tab)
- Most popular games
- Not reachablecasino pages not reachable from our research location · checked 16 Oct 2026 · source (opens in a new tab)
- Founded
- Not reachablecasino pages not reachable from our research location · checked 15 Oct 2026
- Registered office
- 9 Empire Stadium Street, Gzira GZR 1300, Malta · Maltaverified · checked 14 Oct 2026
- Wikipedia attention
- Not publishednot published · No Wikipedia article for the brand
- Google search interest
- Not publishednot published · Google Trends / search volume not measurable from our research setup (Trends answers 429; no Ads account). Not estimated.
Games and software providers
- Games
- 500+Casino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Slots
- YesCasino says · Primary source (casino document) · checked 14 Oct 2026 · source
- Live casino
- YesCasino says · Primary source (casino document) · checked 14 Oct 2026 · source
- Table games
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Blackjack
- YesCasino says · Primary source (casino document) · checked 14 Oct 2026 · source
- Roulette
- YesCasino says · Primary source (casino document) · checked 14 Oct 2026 · source
- Baccarat
- Not available yetNot available · checked 16 Oct 2026
- Poker
- YesCasino says · Primary source (casino document) · checked 14 Oct 2026 · source
- Jackpots
- YesCasino says · Primary source (casino document) · checked 14 Oct 2026 · source
- Crash games
- Not available yetNot available · checked 16 Oct 2026
- Sportsbook
- Not available yetNot available · checked 16 Oct 2026
- Software providers
- 1x2 Gaming, 1x2Gaming, AirDice, Blueprint, ELK, Evolution, Eyecon, Ezugi, Games Global, Gaming Realms, Greentube, Hacksaw Gaming, IGT, Inspired Gaming +14 moreCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
See which other Top 100 casinos document the same games in the Game Explorer.
Payments and withdrawals
- Deposit methods
- Visa, MasterCard, PayPalCasino says · Primary source (casino document) · checked 14 Oct 2026 · source
- Withdrawal methods
- Not available yetNot available · checked 16 Oct 2026
- Currencies
- Not available yetNot available · checked 16 Oct 2026
- Cryptocurrencies
- Not available yetNot available · checked 16 Oct 2026
- Minimum deposit
- Not available yetNot available · checked 16 Oct 2026
- Minimum withdrawal
- Not available yetNot available · checked 16 Oct 2026
- Maximum withdrawal
- Not available yetNot available · checked 16 Oct 2026
- Withdrawal processing
- Not available yetNot available · checked 16 Oct 2026
- Fees
- Not available yetNot available · checked 16 Oct 2026
- ID checks (KYC)
- Not available yetNot available · checked 16 Oct 2026
Mobile experience and customer support
- Mobile website
- Not available yetNot available · checked 16 Oct 2026
- iOS app
- YesThird-party · Secondary source · checked 15 Oct 2026 · source
- Android app
- Not available yetNot available · checked 16 Oct 2026
- Languages
- Not available yetNot available · checked 16 Oct 2026
- Live chat
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Support e-mail
- Not available yetNot available · checked 16 Oct 2026
- Telephone support
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Support hours
- 24/7Casino says · Primary source (casino document) · checked 16 Oct 2026 · source
Official channels
Checked 16 Oct 2026: each account is linked from the casino’s own website or its operator’s site. Follower figures only where a public page shows them. Not part of any score.
No official account could be verified yet. We only list accounts that Jackpot City links from its own website or its operator’s site – never fan, affiliate or look-alike accounts.
Terms and conditions
Clauses are quoted from the casino’s current terms. “None flagged” means our terms review found no clause of that type – it is not a guarantee.
- Terms and conditions
- jackpotcitycasino.co.uk/termsCasino says · Primary source (casino document) · checked 14 Oct 2026 · source
- Withdrawal restrictions in the terms
- Not available yetNot available
- ID-check (KYC) rules
- Not available yetNot available
- Dormant-account rules
- Not available yetNot available
- Account-closure rules
- Not available yetNot available
- Bonus restrictions in the terms
- Not available yetNot available
- Unusual terms
- Not available yetNot available
Responsible gambling and complaints
- Deposit limits
- YesCasino says · Primary source (casino document) · checked 14 Oct 2026 · source
- Loss limits
- Not available yetNot available
- Session / time limits
- Not available yetNot available
- Self-exclusion
- Not available yetNot available
- Cooling-off / time-out
- Not available yetNot available
- Reality checks
- Not available yetNot available
- Responsible-gambling tools
- deposit limits (daily, weekly, monthly)Casino says · Primary source (casino document) · checked 14 Oct 2026 · source
- Complaint channel
- Not available yetNot available · checked 16 Oct 2026
- Regulatory enforcement records
- UK Gambling Commission 2022-09-21 – Betway Limited to pay £408,915 penalty for marketing on children's pages of West Ham United FC website source
Spelinspektionen (Sweden) 2021-12-13 – Betway Limited - remark and sanction fee, unauthorised bonus (appealed per decision page) source
UK Gambling Commission 2020-03 – Betway to pay £11.6 million for social responsibility and money laundering failings linked to seven high-spending customers sourceListed on national blocked-sites lists (a market block, not a sanction): Belgium – Belgian Gaming Commission (jackpotcity.com) register; Italy – ADM (jackpotcity.com) register.Verified · Official regulatory source · checked 16 Oct 2026
18+. Gambling can be addictive – help and self-exclusion.
Analysis
Jackpot City is ranked 51 of 100 in the SmarterCasinos Top 100 (selection index 41/100 – market presence, not a safety rating). The casino is operated by Betway Limited (UK site jackpotcitycasino.co.uk) (Malta (company C39710, as stated by the casino)), as confirmed in an official register. Licence: UK Gambling Commission – Active (Remote Casino, from 1 Nov 2014); domains jackpotcitycasino.co.uk and jackpotcity.co.uk Active (checked in the regulator’s register). The casino says it offers 500+ games.
Sources and verification dates
Status labels: Verified = official register or binding terms · Casino says = the casino’s own pages · Third-party = reputable non-operator source · Not available = blocked or not published. Next review dates are kept per field in the database.
- jackpotcity.com – Official website · 16 Oct 2026
- jackpotcitycasino.co.uk/media/2s4b1loz/jackpotcity-logo.webp – Official logo · 16 Oct 2026
- supergroup.com/brand/jackpot-city/ – Launched, Parent company / group, Games, Table games … · 16 Oct 2026
- gamblingcommission.gov.uk/public-register/business/detail/39372 – Operator, Registered office / headquarters, Related brands, Regulator … · 16 Oct 2026
- jackpotcitycasino.co.uk/restricted-country – Operator jurisdiction, Welcome offer, Free spins, Country restrictions on the offer … · 16 Oct 2026
- apps.apple.com/gb/app/jackpot-city-online-casino-uk/id6450707277 – Deposit match, Maximum bonus, Wagering, Bonus validity … · 15 Oct 2026
Other Top 100 casinos with the same regulator
Brands whose licence from the same authority we checked in that regulator’s register. Same regulator does not mean same rules for every market or the same Smarter Score.
UK Gambling Commission · about this regulator
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What players report
Experiences and opinions of individual visitors – not findings made or verified by SmarterCasinos. Our own research is above.
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Player reviews never change the Smarter Score. Averages appear from 5 reviews. How reviews are moderated