SmarterCasinos Top 100 · rank 34 · factsheet
Pinnacle – casino profile
Factsheet from public sources – full evidence review pending. pinnacle.com · relevance score 51/100 (market relevance, not safety)
- 74Smarter Score · Very Good
- Verified Coverage 85 %share of the score points checked
- Curaçao Gaming Authoritylicence active · renewal assessment pending
- 1,000+ gamescasino says
- 5 official channelslinked from the casino’s site
Smarter Score
Very GoodVerified Coverage 85 %How Smarter Score 4.1 works
Welcome offer
Welcome offerBonus not verifiedWe show an offer only when we read it on the casino’s own pages and our check is in date.
Quick facts
- Operator
- Balder Media Ltd. (Belize, reg. no. 000045057)
- Regulator
- Curaçao Gaming Authority
- Licence status
- Active – CGA certificate re-read 23 Oct 2026: 'Application status: Granted', 'License status: Active' (licensed since 25/Jun/2024), approved domains include pinnacle.com. CGA register edition 20 Oct 2026: 'Assessment in progress' (issued 24-Jun-25, expires 24-Dec-25) – renewal assessment pending, not a conflict (decision D21). The CGA does not define this register status.
- Games
- 1,000+
- Cryptocurrencies
- Not available yet
- iOS app
- Not available yet
Advantages and disadvantages
Pros and cons are written only after our full evidence review – we do not list advantages or drawbacks from partial data. 5 open research items recorded.
Score breakdown by category
Five categories of Smarter Score 4.1 (Games 25 · Licensing & Transparency 25 · Payments & Withdrawals 20 · Bonuses & Promotions 15 · Usability & Support 15). Each category shows the points earned on the criteria we could check; the dotted part is not checked yet and stays neutral (it counts half, so it moves the score neither up nor down). Evidence coverage 85 %.
All 14 criteria, what we found and the points 12 of 14 checked
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Game typesdistinct game types (slots, live casino, table games, jackpots, poker, crash): 5+ → 15 · 4 → 12 · 3 → 9 · 2 → 6 · 1 → 3; verified "no online casino" → 0 | 4 game type(s): slots, live, table, poker | 12of 15 | casino.pinnacle.com (opens in a new tab) |
| Catalogue depthcatalogue depth – the better of: games stated (≥ 3,000 → 10 · ≥ 1,500 → 8 · ≥ 500 → 5 · fewer → 2) or providers named (≥ 30 → 10 · ≥ 15 → 8 · ≥ 5 → 5 · fewer → 2) | 1000+ games stated | 5of 10 | casino.pinnacle.com (opens in a new tab) |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Licence confirmed in a registerbest licence confirmed in a regulator register, by regulator tier: A 15 · B 11 · C 7 · D (issuer-listed) 3 · claimed / conflicting 2 · regulator not assessed 5 | Alcohol and Gaming Commission of Ontario (registration) / iGaming Ontario (operating agreement) (tier A), Pinny (Ontario) Limited – register-confirmed (licence review) | 15of 15 | igamingontario.ca (opens in a new tab) |
| Operator identifiedoperator named in a register 4 · on the casino's own pages 2 | casino says: Balder Media Ltd. (Belize, reg. no. 0000 | 2of 4 | pinnacle.com (opens in a new tab) |
| Licence number publishedlicence number published 2 | licence number published | 2of 2 | cert.cga.cw (opens in a new tab) |
| Regulatory recordregulators' action lists checked: nothing recorded 4 · actions disclosed, none that triggers G3 2 · G3-level action 0 | regulator lists checked: no action recorded | 4of 4 | – |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Payment methodspayment methods named (deposit and withdrawal, distinct): ≥ 10 → 10 · 5–9 → 7 · 1–4 → 4 | 6 payment method(s) named | 7of 10 | casino.pinnacle.com (opens in a new tab) |
| Withdrawal terms publishedwithdrawal terms published: stated time ≤ 24 h → 5 · ≤ 3 days → 4 · other stated time → 3 · no time, but withdrawal methods or fees published → 2 | stated: 1-5 business days, depending on the payment method | 3of 5 | casino.pinnacle.com (opens in a new tab) |
| ID-check policy publishedID-check (KYC) policy published 5 | ID-check policy published | 5of 5 | pinnacle.com (opens in a new tab) |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Welcome offer documenteda welcome offer is documented with its source 8 (the size of the offer never earns points) | No source yet – this criterion moves the score neither up nor down. | Not checked yet · neutral8 pts count half | – |
| Bonus termsbonus terms: wagering none or ≤ 35× → 7 · 36–50× → 5 · > 50× → 2 · not quantified, but key terms (min deposit, max cash-out, validity) published → 3 | No source yet – this criterion moves the score neither up nor down. | Not checked yet · neutral7 pts count half | – |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Mobilenative app 5 · mobile site 3 | mobile site | 3of 5 | casino.pinnacle.com (opens in a new tab) |
| Support channellive chat 5 · e-mail only 3 | live chat | 5of 5 | pinnacle.ca (opens in a new tab) |
| Responsible-gambling toolsresponsible-gambling tools: 3 or more → 5 · 1–2 → 3 | 2 responsible-gambling tool(s) | 3of 5 | pinnacle.com (opens in a new tab) |
Every casino starts at the neutral 50. A checked criterion moves the score by its points minus half its maximum; an unchecked one counts half and moves nothing. Score data checked 16 Oct 2026. How Smarter Score 4.1 works
- Score methodology version
- Smarter Score 4.1Verified · checked 16 Oct 2026 · source
Evidence still missing for the score: Welcome offer documented · Bonus terms.
Licensing and operator
- Operator
- Balder Media Ltd. (Belize, reg. no. 000045057)Casino says · Unverified claim · checked 16 Oct 2026 · source
- Parent company / group
- Not available yetNot available · checked 16 Oct 2026
- Registered office / headquarters
- San Victor Street, Orange Walk Town, BelizeCasino says · Unverified claim · checked 16 Oct 2026 · source
- Operator jurisdiction
- Belize (operator registration); licence: AnjouanCasino says · Unverified claim · checked 16 Oct 2026 · source
- Launched
- Not available yetNot available · checked 16 Oct 2026
- Casino type
- Sportsbook with online casinoCasino says · Unverified claim · checked 16 Oct 2026 · source
- Related brands
- Pinnacle Sports, Pinbet, PinnyCasino says · Unverified claim · checked 16 Oct 2026 · source
- Official website
- pinnacle.com/en/Casino says · Unverified claim · checked 16 Oct 2026 · source
- Regulator
- Curaçao Gaming AuthorityVerified · Official regulatory source · checked 23 Oct 2026 · source
- Licence number
- OGL/2023/105/0084Verified · Official regulatory source · checked 23 Oct 2026 · source
- Licence holder
- Ragnarok Corporation N.V. (company no. 79358)Verified · Official regulatory source · checked 23 Oct 2026 · source
- Licence status
- Active – CGA certificate re-read 23 Oct 2026: 'Application status: Granted', 'License status: Active' (licensed since 25/Jun/2024), approved domains include pinnacle.com. CGA register edition 20 Oct 2026: 'Assessment in progress' (issued 24-Jun-25, expires 24-Dec-25) – renewal assessment pending, not a conflict (decision D21). The CGA does not define this register status.The register lists the licence, but not as active (for example "Assessment in progress") – not a confirmed active licence.Verified · Official regulatory source · checked 23 Oct 2026 · source
- Register entry
- gamingcontrol.spin-cdn.com/media/license_registry/20261020_2Verified · Official regulatory source · checked 23 Oct 2026 · source
- Licensed jurisdictions
- Curaçao, Malta, Sweden, Brazil, Canada-OntarioVerified · Official regulatory source · checked 23 Oct 2026 · source
- Licence verified against
- Regulator or company register (cert.cga.cw)Verified · Official regulatory source · checked 23 Oct 2026 · source
- Licence last verified
- 2026-10-23Verified · Official regulatory source · checked 23 Oct 2026 · source
How we rate this regulator: Curaçao Gaming Authority
Country availability
A country missing from a restricted list is not a confirmation that you can play there. Check yours on the SmarterCasinos Top 100 page.
- Restricted countries
- United States, France, United Kingdom, Netherlands, Curaçao, Spain, Germany, Singapore, North Korea, Denmark, Syria, Türkiye, Poland, Ireland +29 moreCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Accepted countries (stated)
- Not available yetNot available · checked 16 Oct 2026
- Markets confirmed by a regulator
- CA-ONVerified · Primary source (casino document) · checked 2 Nov 2026
- Markets confirmed by the operator
- Not available yetNot available · checked 2 Nov 2026
- Markets named in the terms
- Not available yetNot available · checked 2 Nov 2026
- Country-specific domains
- Not available yetNot available
- National market licences
- Curaçao: Curaçao Gaming Authority OGL/2023/105/0084, Malta: Malta Gaming Authority MGA/B2C/290/2015, Sweden: Spelinspektionen (Sweden), Brazil: Secretaria de Prêmios e Apostas (Brazil) SPA/MF nº 2.102, de 30 de dezembro de 2024, Canada-Ontario: iGaming Ontario / AGCO (Ontario regulated market list)Verified · Official regulatory source · checked 23 Oct 2026 · source
- Availability last checked
- 2026-10-16Verified · Primary source (casino document) · checked 16 Oct 2026
Bonuses and promotions
- Welcome offer
- Not available yetNot available · checked 16 Oct 2026
- Deposit match
- Not available yetNot available · checked 16 Oct 2026
- Maximum bonus
- Not available yetNot available · checked 16 Oct 2026
- Free spins
- Not available yetNot available · checked 16 Oct 2026
- No-deposit bonus
- Not available yetNot available · checked 16 Oct 2026
- Cashback
- Not available yetNot available · checked 16 Oct 2026
- VIP programme
- Not available yetNot available · checked 16 Oct 2026
- Wagering
- Not available yetNot available · checked 16 Oct 2026
- Minimum deposit
- Not available yetNot available · checked 16 Oct 2026
- Maximum cashout
- Not available yetNot available · checked 16 Oct 2026
- Maximum bet with bonus
- Not available yetNot available
- Bonus validity
- Not available yetNot available · checked 16 Oct 2026
- Country restrictions on the offer
- Promotions page casino.pinnacle.com/en/promotions served 'No Promotions found' (offers.json)Not available · checked 16 Oct 2026 · source
- Offer eligible in
- Not available yetNot available
Players and popularity
Player figures only from the casino or its group’s official reports (group figures cover all brands and are not like-for-like). Popular games only from lists the casino publishes itself. Display data – no score reads it.
- Players
- Not publishednot published · checked 16 Oct 2026 · Pinnacle is privately held and publishes no player numbers on its casino or legal pages. · source (opens in a new tab)
- Most popular games
- Not reachablecasino pages not reachable from our research location · checked 16 Oct 2026 · source (opens in a new tab)
- Founded
- Not reachablecasino pages not reachable from our research location · checked 16 Oct 2026 · source (opens in a new tab)
- Registered office
- San Victor Street, Orange Walk Town, Belize (registered address)casino says · checked 16 Oct 2026 · source (opens in a new tab)
- Wikipedia attention
- 25,299 page views in 12 months · fallingthird-party source
- Google search interest
- Not publishednot published · Google Trends / search volume not measurable from our research setup (Trends answers 429; no Ads account). Not estimated.
Games and software providers
- Games
- 1,000+Casino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Slots
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Live casino
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Table games
- Not available yetNot available
- Blackjack
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Roulette
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Baccarat
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Poker
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Jackpots
- Not available yetNot available · checked 16 Oct 2026
- Crash games
- Not available yetNot available · checked 16 Oct 2026
- Sportsbook
- YesVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- Software providers
- Not available yetNot available · checked 16 Oct 2026
See which other Top 100 casinos document the same games in the Game Explorer.
Payments and withdrawals
- Deposit methods
- Visa, Mastercard, Skrill, Neteller, Paysafecard, bank transferCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Withdrawal methods
- Not available yetNot available · checked 16 Oct 2026
- Currencies
- CADCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Cryptocurrencies
- Not available yetNot available · checked 16 Oct 2026
- Minimum deposit
- Not available yetNot available · checked 16 Oct 2026
- Minimum withdrawal
- Not available yetNot available · checked 16 Oct 2026
- Maximum withdrawal
- Not available yetNot available · checked 16 Oct 2026
- Withdrawal processing
- 1-5 business days, depending on the payment methodCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Fees
- Deposit not rolled over at least three times may incur the greater of a 10% processing fee or USD 20, plus any applicable withdrawal fee (at Pinnacle's discretion)Verified · Primary source (casino document) · checked 16 Oct 2026 · source
- ID checks (KYC)
- Verification required before first withdrawal: picture ID plus recent utility bill as proof of residence as the minimumVerified · Primary source (casino document) · checked 16 Oct 2026 · source
Mobile experience and customer support
- Mobile website
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- iOS app
- Not available yetNot available · checked 16 Oct 2026
- Android app
- Not available yetNot available · checked 16 Oct 2026
- Languages
- English, Spanish, Portuguese, Japanese, FrenchCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Live chat
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Support e-mail
- Published by the casino (see source)Verified · Primary source (casino document) · checked 16 Oct 2026 · source
- Telephone support
- Not available yetNot available
- Support hours
- 24/7 via emailCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
Official channels
Checked 16 Oct 2026: each account is linked from the casino’s own website or its operator’s site. Follower figures only where a public page shows them. Not part of any score.
- X@pinnaclelinked from pinnacle.com
- Facebook@pinnaclesportslinked from pinnacle.com
- YouTubelinked from pinnacle.com
- Redditr/PinnacleSportsbooklinked from pinnacle.com
- LinkedIn@pinnacle-sportslinked from pinnacle.com
Terms and conditions
Clauses are quoted from the casino’s current terms. “None flagged” means our terms review found no clause of that type – it is not a guarantee.
- Terms and conditions
- pinnacle.com/en/future/termsandconditions/anjouanVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- Withdrawal restrictions in the terms
- Clause 8: withdrawals within the transaction maximums on the payments page, in account currency, to the original payment method; clause 7: at least one rollover of each deposit requiredVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- ID-check (KYC) rules
- Picture ID plus recent utility bill as minimum proof; may be required (statutory requirement)Verified · Primary source (casino document) · checked 16 Oct 2026 · source
- Dormant-account rules
- Clause 6: inactive after 12 consecutive months without deposit/bets (notice in month 11); after 84 months balance returned if possible, otherwise remitted to Pinnacle for responsible-gaming purposesVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- Account-closure rules
- Player may close the account at any time; multiple accounts are subject to immediate closureVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- Bonus restrictions in the terms
- No bonus section in the general terms; no casino promotions publishedCasino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Unusual terms
- Clause 7: deposit not rolled over 3 times – greater of 10% or USD 20 fee; clause 9: €60 admin fee per chargeback; clause 6: unreturnable dormant balances remitted to Pinnacle after 84 monthsVerified · Primary source (casino document) · checked 16 Oct 2026 · source
Responsible gambling and complaints
- Deposit limits
- Not available yetNot available
- Loss limits
- Not available yetNot available
- Session / time limits
- Not available yetNot available
- Self-exclusion
- Minimum 6 months, on request via [e-mail address on the casino’s page]Casino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Cooling-off / time-out
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Reality checks
- Not available yetNot available
- Responsible-gambling tools
- self-exclusion, account usage limits on request ([e-mail address on the casino’s page])Casino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Complaint channel
- [e-mail address on the casino’s page], then Anjouan Gaming AuthorityVerified · Primary source (casino document) · checked 16 Oct 2026 · source
18+. Gambling can be addictive – help and self-exclusion.
Analysis
Pinnacle is ranked 34 of 100 in the SmarterCasinos Top 100 (selection index 51/100 – market presence, not a safety rating). The casino is operated by Balder Media Ltd. (Belize, reg. no. 000045057) (Belize (operator registration); licence: Anjouan), according to the casino. Licence: Curaçao Gaming Authority – Active – CGA certificate re-read 23 Oct 2026: 'Application status: Granted', 'License status: Active' (licensed since 25/Jun/2024), approved domains include pinnacle.com. CGA register edition 20 Oct 2026: 'Assessment in progress' (issued 24-Jun-25, expires 24-Dec-25) – renewal assessment pending, not a conflict (decision D21). The CGA does not define this register status. (certificate active, register shows “Assessment in progress” – renewal assessment pending). The casino says it offers 1,000+ games.
Sources and verification dates
Status labels: Verified = official register or binding terms · Casino says = the casino’s own pages · Third-party = reputable non-operator source · Not available = blocked or not published. Next review dates are kept per field in the database.
- pinnacle.com/en/ – Official website · 16 Oct 2026
- pinnacle.ca/5655.0c8b8a94be6c7943c8d5.js – Official logo · 16 Oct 2026
- pinnacle.com/en/future/termsandconditions/anjouan – Launched, Operator, Operator jurisdiction, Related brands … · 16 Oct 2026
- pinnacle.com/en/future/responsible-gaming – Casino type, Registered office / headquarters, Self-exclusion, Cooling-off / time-out … · 16 Oct 2026
- cert.cga.cw/token?id=84 – Regulator, Licence number, Licence holder, Licence status … · 23 Oct 2026
- gamingcontrol.spin-cdn.com/media/license_registry/20261020_20261020_ogl_registry – Register entry · 23 Oct 2026
- casino.pinnacle.com/en/ – Welcome offer, Deposit methods, Withdrawal processing, Games … · 16 Oct 2026
- casino.pinnacle.com/en/promotions/ – Country restrictions on the offer, Bonus restrictions in the terms · 16 Oct 2026
- pinnacle.com/en/future/legal-payments – Withdrawal methods · 16 Oct 2026
- casino.pinnacle.ca/en/ – Currencies · 16 Oct 2026
- pinnacle.ca/en/future/responsible-gaming – Live chat · 16 Oct 2026
Other Top 100 casinos with the same regulator
Brands whose licence from the same authority we checked in that regulator’s register. Same regulator does not mean same rules for every market or the same Smarter Score.
Curaçao Gaming Authority (CGA) · about this regulator
Malta Gaming Authority · about this regulator
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What players report
Experiences and opinions of individual visitors – not findings made or verified by SmarterCasinos. Our own research is above.
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