SmarterCasinos Top 100 · rank 65 · factsheet
Caliente – casino profile
Factsheet from public sources – full evidence review pending. caliente.mx · relevance score 34/100 (market relevance, not safety)
- 70Smarter Score · Very Good
- Verified Coverage 85 %share of the score points checked
- Secretaría de Gobernación – Dirección General delicence as stated by the casino
- 4 official channelslinked from the casino’s site
Smarter Score
Very GoodVerified Coverage 85 %How Smarter Score 4.1 works
Welcome offer
Welcome offer Casino saysRecibe $1000 Gratis para Jugar + Bono de hasta $5,000 al depositarWagering not verified yet · checked 15 Oct 2026 · source · offers vary by country · 18+ · T&Cs apply
Quick facts
- Operator
- Tecnología en Entretenimiento Caliplay, S.A.P.I. de C.V. ("Caliplay")
- Regulator
- Secretaría de Gobernación (SEGOB) – Dirección General de Juegos y Sorteos
- Licence status
- Stated by operator; register not reachable
- Games
- Not available yet
- Cryptocurrencies
- Not available yet
- iOS app
- Not available yet
Advantages and disadvantages
Pros and cons are written only after our full evidence review – we do not list advantages or drawbacks from partial data. 5 open research items recorded.
Score breakdown by category
Five categories of Smarter Score 4.1 (Games 25 · Licensing & Transparency 25 · Payments & Withdrawals 20 · Bonuses & Promotions 15 · Usability & Support 15). Each category shows the points earned on the criteria we could check; the dotted part is not checked yet and stays neutral (it counts half, so it moves the score neither up nor down). Evidence coverage 85 %.
All 14 criteria, what we found and the points 13 of 14 checked
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Game typesdistinct game types (slots, live casino, table games, jackpots, poker, crash): 5+ → 15 · 4 → 12 · 3 → 9 · 2 → 6 · 1 → 3; verified "no online casino" → 0 | 4 game type(s): slots, live, table, jackpots | 12of 15 | caliente.mx (opens in a new tab) |
| Catalogue depthcatalogue depth – the better of: games stated (≥ 3,000 → 10 · ≥ 1,500 → 8 · ≥ 500 → 5 · fewer → 2) or providers named (≥ 30 → 10 · ≥ 15 → 8 · ≥ 5 → 5 · fewer → 2) | 1 providers named | 2of 10 | caliente.mx (opens in a new tab) |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Licence confirmed in a registerbest licence confirmed in a regulator register, by regulator tier: A 15 · B 11 · C 7 · D (issuer-listed) 3 · claimed / conflicting 2 · regulator not assessed 5 | No source yet – this criterion moves the score neither up nor down. | Not checked yet · neutral15 pts count half | – |
| Operator identifiedoperator named in a register 4 · on the casino's own pages 2 | register: Tecnología en Entretenimiento Caliplay, | 4of 4 | data.fca.org.uk (opens in a new tab) |
| Licence number publishedlicence number published 2 | licence number published | 2of 2 | caliente.mx (opens in a new tab) |
| Regulatory recordregulators' action lists checked: nothing recorded 4 · actions disclosed, none that triggers G3 2 · G3-level action 0 | regulator lists checked: no action recorded | 4of 4 | – |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Payment methodspayment methods named (deposit and withdrawal, distinct): ≥ 10 → 10 · 5–9 → 7 · 1–4 → 4 | 9 payment method(s) named | 7of 10 | caliente.mx (opens in a new tab) |
| Withdrawal terms publishedwithdrawal terms published: stated time ≤ 24 h → 5 · ≤ 3 days → 4 · other stated time → 3 · no time, but withdrawal methods or fees published → 2 | stated: Same day or at the latest the day after the request (clause 6.13) | 5of 5 | caliente.mx (opens in a new tab) |
| ID-check policy publishedID-check (KYC) policy published 5 | ID-check policy published | 5of 5 | caliente.mx (opens in a new tab) |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Welcome offer documenteda welcome offer is documented with its source 8 (the size of the offer never earns points) | welcome offer documented with its source | 8of 8 | caliente.mx (opens in a new tab) |
| Bonus termsbonus terms: wagering none or ≤ 35× → 7 · 36–50× → 5 · > 50× → 2 · not quantified, but key terms (min deposit, max cash-out, validity) published → 3 | offer without published key terms | 0of 7 | caliente.mx (opens in a new tab) |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Mobilenative app 5 · mobile site 3 | native app | 5of 5 | apps.apple.com (opens in a new tab) |
| Support channellive chat 5 · e-mail only 3 | live chat | 5of 5 | caliente.mx (opens in a new tab) |
| Responsible-gambling toolsresponsible-gambling tools: 3 or more → 5 · 1–2 → 3 | 1 responsible-gambling tool(s) | 3of 5 | caliente.mx (opens in a new tab) |
Every casino starts at the neutral 50. A checked criterion moves the score by its points minus half its maximum; an unchecked one counts half and moves nothing. Score data checked 16 Oct 2026. How Smarter Score 4.1 works
- Score methodology version
- Smarter Score 4.1Verified · checked 16 Oct 2026 · source
Evidence still missing for the score: Licence confirmed in a register.
Licensing and operator
- Operator
- Tecnología en Entretenimiento Caliplay, S.A.P.I. de C.V. ("Caliplay")Verified · Official regulatory source · checked 16 Oct 2026 · source
- Parent company / group
- Caliente Interactive (parent of Caliplay); largest shareholder Corporacion Caliente S.A. de C.V.; Playtech plc holds 30.8% of Caliente InteractiveVerified · Official regulatory source · checked 16 Oct 2026 · source
- Registered office / headquarters
- Not available yetNot available
- Operator jurisdiction
- MexicoCasino says · Unverified claim · checked 16 Oct 2026 · source
- Launched
- Not available yetNot available · checked 16 Oct 2026
- Casino type
- Sportsbook + online casino (live sports betting, casino online)Casino says · Unverified claim · checked 16 Oct 2026 · source
- Related brands
- Not available yetNot available · checked 16 Oct 2026
- Official website
- caliente.mxCasino says · Unverified claim · checked 16 Oct 2026 · source
- Regulator
- Secretaría de Gobernación (SEGOB) – Dirección General de Juegos y SorteosCasino says · Unverified claim · checked 16 Oct 2026 · source
- Licence number
- DGG/SP/404/97Casino says · Unverified claim · checked 16 Oct 2026 · source
- Licence holder
- Not available yetNot available · checked 16 Oct 2026
- Licence status
- Stated by operator; register not reachableCasino says · Unverified claim · checked 16 Oct 2026 · source
- Register entry
- Not available yetNot available
- Licensed jurisdictions
- MexicoNot verified · Unverified claim · checked 16 Oct 2026 · source
- Licence verified against
- Casino’s own statement only – not independent proof of a licenceNot verified · Unverified claim · checked 16 Oct 2026 · source
- Licence last verified
- Not available yetNot available · checked 16 Oct 2026
Country availability
A country missing from a restricted list is not a confirmation that you can play there. Check yours on the SmarterCasinos Top 100 page.
- Restricted countries
- Afghanistan, Antigua & Barbuda, Bahamas, Barbados, Belgium, Belize, Bulgaria, China, Cuba, Cyprus, Dominica, Estonia, France, Greece +26 moreCasino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Accepted countries (stated)
- MexicoCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Markets confirmed by a regulator
- Not available yetNot available · checked 2 Nov 2026
- Markets confirmed by the operator
- Not available yetNot available · checked 2 Nov 2026
- Markets named in the terms
- Not available yetNot available · checked 2 Nov 2026
- Country-specific domains
- Not available yetNot available
- National market licences
- Not available yetNot available
- Availability last checked
- 2026-10-16Verified · Primary source (casino document) · checked 16 Oct 2026
Bonuses and promotions
- Welcome offer
- Recibe $1000 Gratis para Jugar + Bono de hasta $5,000 al depositarCasino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Deposit match
- Not available yetNot available · checked 16 Oct 2026
- Maximum bonus
- $5,000Casino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Free spins
- Not available yetNot available · checked 16 Oct 2026
- No-deposit bonus
- Not available yetNot available · checked 16 Oct 2026
- Cashback
- Not available yetNot available · checked 16 Oct 2026
- VIP programme
- Not available yetNot available · checked 16 Oct 2026
- Wagering
- Not available yetNot available · checked 16 Oct 2026
- Minimum deposit
- Not available yetNot available · checked 16 Oct 2026
- Maximum cashout
- Not available yetNot available · checked 16 Oct 2026
- Maximum bet with bonus
- Not available yetNot available
- Bonus validity
- Not available yetNot available · checked 16 Oct 2026
- Country restrictions on the offer
- Mexico market; currency shown only as '$'Casino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Offer eligible in
- Not available yetNot available
Players and popularity
Player figures only from the casino or its group’s official reports (group figures cover all brands and are not like-for-like). Popular games only from lists the casino publishes itself. Display data – no score reads it.
- Players
- Not publishednot published · checked 16 Oct 2026 · Only "miles de jugadores" (thousands of players) – no figure. Private company, no group report. · source (opens in a new tab)
- Most popular games
- Not reachablecasino pages not reachable from our research location · checked 16 Oct 2026 · source (opens in a new tab)
- Founded
- Not publishednot published · checked 16 Oct 2026 · The "Quiénes Somos" page gives no founding year (footer only "2014 Caliente.mx. Todos los Derechos Reservados", a copyright line, not a founding date). The SEGOB register site (juegosysorteos.gob.mx) did not answer from our research location. · source (opens in a new tab)
- Registered office
- Mexico (company registered in Mexico; no street address stated)casino says · checked 16 Oct 2026 · source (opens in a new tab)
- Wikipedia attention
- Not publishednot published · No Wikipedia article for the brand
- Google search interest
- Not publishednot published · Google Trends / search volume not measurable from our research setup (Trends answers 429; no Ads account). Not estimated.
Games and software providers
- Games
- Not available yetNot available · checked 16 Oct 2026
- Slots
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Live casino
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Table games
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Blackjack
- Not available yetNot available · checked 16 Oct 2026
- Roulette
- Not available yetNot available · checked 16 Oct 2026
- Baccarat
- Not available yetNot available · checked 16 Oct 2026
- Poker
- Not available yetNot available · checked 16 Oct 2026
- Jackpots
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Crash games
- Not available yetNot available · checked 16 Oct 2026
- Sportsbook
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Software providers
- PlaytechCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
See which other Top 100 casinos document the same games in the Game Explorer.
Payments and withdrawals
- Deposit methods
- Not available yetNot available · checked 16 Oct 2026
- Withdrawal methods
- Payments may be made by a different method than requested (bank transfer, other providers); SPEI shown in helpVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- Currencies
- MXNVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- Cryptocurrencies
- Not available yetNot available · checked 16 Oct 2026
- Minimum deposit
- Not available yetNot available · checked 16 Oct 2026
- Minimum withdrawal
- Not available yetNot available · checked 16 Oct 2026
- Maximum withdrawal
- Verified users MXN 2,000,000 per 24 hours; unverified users MXN 400,000 per 24 hours (clause 6.13)Verified · Primary source (casino document) · checked 16 Oct 2026 · source
- Withdrawal processing
- Same day or at the latest the day after the request (clause 6.13)Verified · Primary source (casino document) · checked 16 Oct 2026 · source
- Fees
- International bank transfers: bank charges borne by customer; possible FX commission if play deemed insufficientVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- ID checks (KYC)
- Card depositors may have to present additional proof of identity before the first withdrawal; operator may request ID documents before processing a withdrawal (terms 6.3); withdrawals once identification procedures are satisfied (6.6)Verified · Primary source (casino document) · checked 16 Oct 2026 · source
Mobile experience and customer support
- Mobile website
- Not available yetNot available · checked 16 Oct 2026
- iOS app
- Not available yetNot available · checked 16 Oct 2026
- Android app
- Not available yetNot available · checked 16 Oct 2026
- Languages
- esCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Live chat
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Support e-mail
- Published by the casino (see source)Casino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Telephone support
- YesCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
- Support hours
- durante todo el díaCasino says · Primary source (casino document) · checked 16 Oct 2026 · source
Official channels
Checked 16 Oct 2026: each account is linked from the casino’s own website or its operator’s site. Follower figures only where a public page shows them. Not part of any score.
- XCaliente_MXMXlinked from caliente.mx
- Instagramcaliente_sportsMXlinked from caliente.mx
- FacebookCalienteCasinoMXlinked from caliente.mx
- YouTubeMXlinked from caliente.mx
Terms and conditions
Clauses are quoted from the casino’s current terms. “None flagged” means our terms review found no clause of that type – it is not a guarantee.
- Terms and conditions
- caliente.mx/mas/ayuda/terminos-y-condiciones/Verified · Primary source (casino document) · checked 16 Oct 2026 · source
- Withdrawal restrictions in the terms
- Clause 6.6: withdrawals once payments confirmed and ID procedures satisfied; 6.13: daily caps (verified MXN 2,000,000 / unverified MXN 400,000); operator may change limits and timesVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- ID-check (KYC) rules
- Clause 6.3: card depositors may need additional proof of identity before first withdrawal; operator may request passport, ID, utility bill or card statementVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- Dormant-account rules
- Clause 8: inactive after 180 days without access; inactivity fee every 30 days (8.4: MXN 100); after 12 more months funds may be retained and account closed (reclaimable)Verified · Primary source (casino document) · checked 16 Oct 2026 · source
- Account-closure rules
- Clause 7.3: customer may close the account at any time via 24/7 support if no debt is owed; 7.1: operator may freeze/close for suspected fraud, collusion, minorsVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- Bonus restrictions in the terms
- Clause 9.2: operator may require wagering the full deposit value before bonus credit can be used; 9.1 promotion-specific terms prevailVerified · Primary source (casino document) · checked 16 Oct 2026 · source
- Unusual terms
- Clause 8.2/8.4: MXN 100 inactivity fee every 30 days after 180 days inactivity; clause 7.5: a chargeback of deposited funds entitles closureVerified · Primary source (casino document) · checked 16 Oct 2026 · source
Responsible gambling and complaints
- Deposit limits
- Not available yetNot available
- Loss limits
- Not available yetNot available
- Session / time limits
- Not available yetNot available
- Self-exclusion
- self-exclusion (terms clause 16)Verified · Primary source (casino document) · checked 16 Oct 2026 · source
- Cooling-off / time-out
- Not available yetNot available
- Reality checks
- Not available yetNot available
- Responsible-gambling tools
- self-exclusion (terms clause 16)Verified · Primary source (casino document) · checked 16 Oct 2026 · source
- Complaint channel
- Complaints procedure in terms section 14 'Quejas'Verified · Primary source (casino document) · checked 16 Oct 2026 · source
- Regulatory enforcement records
- No sanction found in the regulator records we checkedListed on national blocked-sites lists (a market block, not a sanction): Italy – ADM (caliente.mx) register.Verified · checked 16 Oct 2026
18+. Gambling can be addictive – help and self-exclusion.
Analysis
Caliente is ranked 65 of 100 in the SmarterCasinos Top 100 (selection index 34/100 – market presence, not a safety rating). The casino is operated by Tecnología en Entretenimiento Caliplay, S.A.P.I. de C.V. ("Caliplay") (Mexico), as confirmed in an official register. Licence: Secretaría de Gobernación (SEGOB) – Dirección General de Juegos y Sorteos – Stated by operator; register not reachable (as stated by the casino).
Sources and verification dates
Status labels: Verified = official register or binding terms · Casino says = the casino’s own pages · Third-party = reputable non-operator source · Not available = blocked or not published. Next review dates are kept per field in the database.
- caliente.mx – Official website · 16 Oct 2026
- caliente.mx/ofertas/assets/images/icons/Caliente-logo.svg?v=u4t2ota – Official logo · 16 Oct 2026
- caliente.mx/ – Casino type, Operator jurisdiction, Accepted countries (stated), Slots … · 16 Oct 2026
- data.fca.org.uk/artefacts/NSM/RNS/dc7b52be-bc7a-413d-9812-321a60e12d7f.html – Operator, Parent company / group · 16 Oct 2026
- caliente.mx/mas/ayuda/terminos-y-condiciones/ – Regulator, Licence number, Licence holder, Licence status … · 16 Oct 2026
- caliente.mx/casino – Welcome offer, Maximum bonus, Country restrictions on the offer · 15 Oct 2026
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What players report
Experiences and opinions of individual visitors – not findings made or verified by SmarterCasinos. Our own research is above.
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