SmarterCasinos Top 100 · rank 2 · factsheet
bet365 – casino profile
Factsheet from public sources – full evidence review pending. bet365.com · relevance score 84/100 (market relevance, not safety)
- 67Smarter Score · Good
- Verified Coverage 65 %share of the score points checked
- UK Gambling Commissionlicence checked in the register
- 3 official channelslinked from the casino’s site
Smarter Score
GoodVerified Coverage 65 %Facts we could not check yet move nothing, so with 65 % checked the score stays between 18 and 83 until more is verified.How Smarter Score 4.1 works
Welcome offer
Welcome offerBonus not verifiedWe show an offer only when we read it on the casino’s own pages and our check is in date.
Quick facts
- Operator
- Hillside (UK Gaming) ENC (casino licence covering domain bet365.com in the UKGC register); market versions run by other Hillside entities (e.g. Hillside (Europe) ENC for bet365.de, HILLSIDE ESPAÑA LEISURE, SA for bet365.es)
- Regulator
- UK Gambling Commission
- Licence status
- Active (Remote Casino, from 2019-10-17)
- Games
- Not available yet
- Cryptocurrencies
- Not available yet
- iOS app
- Yes
Advantages and disadvantages
Pros and cons are written only after our full evidence review – we do not list advantages or drawbacks from partial data. 4 open research items recorded.
Score breakdown by category
Five categories of Smarter Score 4.1 (Games 25 · Licensing & Transparency 25 · Payments & Withdrawals 20 · Bonuses & Promotions 15 · Usability & Support 15). Each category shows the points earned on the criteria we could check; the dotted part is not checked yet and stays neutral (it counts half, so it moves the score neither up nor down). Evidence coverage 65 %.
All 14 criteria, what we found and the points 9 of 14 checked
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Game typesdistinct game types (slots, live casino, table games, jackpots, poker, crash): 5+ → 15 · 4 → 12 · 3 → 9 · 2 → 6 · 1 → 3; verified "no online casino" → 0 | 3 game type(s): slots, table, poker | 9of 15 | gluecksspiel-behoerde.de (opens in a new tab) |
| Catalogue depthcatalogue depth – the better of: games stated (≥ 3,000 → 10 · ≥ 1,500 → 8 · ≥ 500 → 5 · fewer → 2) or providers named (≥ 30 → 10 · ≥ 15 → 8 · ≥ 5 → 5 · fewer → 2) | No source yet – this criterion moves the score neither up nor down. | Not checked yet · neutral10 pts count half | – |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Licence confirmed in a registerbest licence confirmed in a regulator register, by regulator tier: A 15 · B 11 · C 7 · D (issuer-listed) 3 · claimed / conflicting 2 · regulator not assessed 5 | UK Gambling Commission (tier A), Hillside (UK Gaming) ENC – register-confirmed (licence review) | 15of 15 | gamblingcommission.gov.uk (opens in a new tab) |
| Operator identifiedoperator named in a register 4 · on the casino's own pages 2 | register: Hillside (UK Gaming) ENC (casino licence | 4of 4 | gamblingcommission.gov.uk (opens in a new tab) |
| Licence number publishedlicence number published 2 | licence number published | 2of 2 | gamblingcommission.gov.uk (opens in a new tab) |
| Regulatory recordregulators' action lists checked: nothing recorded 4 · actions disclosed, none that triggers G3 2 · G3-level action 0 | 2 recorded action(s), none at G3 level | 2of 4 | gamblingcommission.gov.uk (opens in a new tab) |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Payment methodspayment methods named (deposit and withdrawal, distinct): ≥ 10 → 10 · 5–9 → 7 · 1–4 → 4 | 2 payment method(s) named | 4of 10 | play.google.com (opens in a new tab) |
| Withdrawal terms publishedwithdrawal terms published: stated time ≤ 24 h → 5 · ≤ 3 days → 4 · other stated time → 3 · no time, but withdrawal methods or fees published → 2 | No source yet – this criterion moves the score neither up nor down. | Not checked yet · neutral5 pts count half | – |
| ID-check policy publishedID-check (KYC) policy published 5 | No source yet – this criterion moves the score neither up nor down. | Not checked yet · neutral5 pts count half | – |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Welcome offer documenteda welcome offer is documented with its source 8 (the size of the offer never earns points) | No source yet – this criterion moves the score neither up nor down. | Not checked yet · neutral8 pts count half | – |
| Bonus termsbonus terms: wagering none or ≤ 35× → 7 · 36–50× → 5 · > 50× → 2 · not quantified, but key terms (min deposit, max cash-out, validity) published → 3 | No source yet – this criterion moves the score neither up nor down. | Not checked yet · neutral7 pts count half | – |
| Criterion | What we found | Points | Source |
|---|---|---|---|
| Mobilenative app 5 · mobile site 3 | native app | 5of 5 | itunes.apple.com (opens in a new tab) |
| Support channellive chat 5 · e-mail only 3 | 3of 5 | play.google.com (opens in a new tab) | |
| Responsible-gambling toolsresponsible-gambling tools: 3 or more → 5 · 1–2 → 3 | 6 responsible-gambling tool(s) | 5of 5 | spielsuchtpravention.bet365.de (opens in a new tab) |
Every casino starts at the neutral 50. A checked criterion moves the score by its points minus half its maximum; an unchecked one counts half and moves nothing. Score data checked 16 Oct 2026. How Smarter Score 4.1 works
- Score methodology version
- Smarter Score 4.1Verified · checked 16 Oct 2026 · source
Evidence still missing for the score: Catalogue depth · Withdrawal terms published · ID-check policy published · Welcome offer documented · Bonus terms.
Licensing and operator
- Operator
- Hillside (UK Gaming) ENC (casino licence covering domain bet365.com in the UKGC register); market versions run by other Hillside entities (e.g. Hillside (Europe) ENC for bet365.de, HILLSIDE ESPAÑA LEISURE, SA for bet365.es)Verified · Official regulatory source · checked 16 Oct 2026 · source
- Parent company / group
- Not available yetNot available · checked 15 Oct 2026
- Registered office / headquarters
- Office1/2373 Level G, Quantum House, 75 Abate Rigord Street, Ta'Xbiex, XBX 1120, Malta (head office of Hillside (UK Gaming) ENC)Verified · Official regulatory source · checked 16 Oct 2026 · source
- Operator jurisdiction
- Malta (head office address of Hillside (UK Gaming) ENC: Office1/2373 Level G, Quantum House, 75 Abate Rigord Street, Ta'Xbiex, XBX 1120, Malta)Verified · Official regulatory source · checked 16 Oct 2026 · source
- Launched
- 2000Third-party · Secondary source · checked 16 Oct 2026 · source
- Casino type
- Online casino and sportsbookCasino says · Unverified claim · checked 16 Oct 2026
- Related brands
- Not available yetNot available · checked 16 Oct 2026
- Official website
- bet365.comCasino says · Unverified claim · checked 16 Oct 2026 · source
- Regulator
- UK Gambling CommissionVerified · Official regulatory source · checked 16 Oct 2026 · source
- Licence number
- 055149-R-331499-004Verified · Official regulatory source · checked 16 Oct 2026 · source
- Licence holder
- Hillside (UK Gaming) ENCVerified · Official regulatory source · checked 16 Oct 2026 · source
- Licence status
- Active (Remote Casino, from 2019-10-17)Verified · Official regulatory source · checked 16 Oct 2026 · source
- Register entry
- gamblingcommission.gov.uk/public-register/business/detail/55Verified · Official regulatory source · checked 16 Oct 2026 · source
- Licensed jurisdictions
- Great Britain, Germany, Spain, Italy, Netherlands, France, Ireland, Canada (Ontario), Canada (Alberta), Brazil, Peru, USA (Michigan), USA (Pennsylvania), USA (West Virginia)Verified · Official regulatory source · checked 16 Oct 2026 · source
- Licence verified against
- Regulator or company register (gamblingcommission.gov.uk)Verified · Official regulatory source · checked 16 Oct 2026 · source
- Licence last verified
- 2026-10-16Verified · Official regulatory source · checked 16 Oct 2026 · source
How we rate this regulator: UK Gambling Commission
Country availability
A country missing from a restricted list is not a confirmation that you can play there. Check yours on the SmarterCasinos Top 100 page.
- Restricted countries
- Not available yetNot available · checked 15 Oct 2026
- Accepted countries (stated)
- Not available yetNot available · checked 16 Oct 2026
- Markets confirmed by a regulator
- CA-ON, US-MI, US-PAVerified · Primary source (casino document) · checked 2 Nov 2026
- Markets confirmed by the operator
- Not available yetNot available · checked 2 Nov 2026
- Markets named in the terms
- Not available yetNot available · checked 2 Nov 2026
- Country-specific domains
- Not available yetNot available
- National market licences
- Great Britain: UK Gambling Commission 055149-R-331499-004, Great Britain: UK Gambling Commission 055148-R-331498-002, Germany: Gemeinsame Glücksspielbehörde der Länder (GGL), Spain: Dirección General de Ordenación del Juego (DGOJ), Italy: Agenzia delle Dogane e dei Monopoli (ADM) 16030, Netherlands: Kansspelautoriteit (Ksa), France: Autorité nationale des jeux (ANJ), Ireland: Gambling Regulatory Authority of Ireland (GRAI) GRAI-0539-RB-26-0001, Canada (Ontario): iGaming Ontario, Canada (Alberta): Alberta Gaming, Liquor and Cannabis (AGLC), Brazil: Secretaria de Prêmios e Apostas (SPA/MF) SPA/MF nº 250, de 07 de fevereiro de 2025, Peru: MINCETUR, USA (Michigan): Michigan Gaming Control Board, USA (Pennsylvania): Pennsylvania Gaming Control Board +1 moreVerified · Official regulatory source · checked 16 Oct 2026 · source
- Availability last checked
- 2026-10-16Verified · Primary source (casino document) · checked 16 Oct 2026
Bonuses and promotions
- Welcome offer
- Not available yetNot available · checked 16 Oct 2026
- Deposit match
- Not available yetNot available · checked 16 Oct 2026
- Maximum bonus
- Not available yetNot available · checked 16 Oct 2026
- Free spins
- Not available yetNot available · checked 16 Oct 2026
- No-deposit bonus
- Not available yetNot available · checked 16 Oct 2026
- Cashback
- Not available yetNot available · checked 16 Oct 2026
- VIP programme
- Not available yetNot available · checked 16 Oct 2026
- Wagering
- Not available yetNot available · checked 16 Oct 2026
- Minimum deposit
- Not available yetNot available · checked 16 Oct 2026
- Maximum cashout
- Not available yetNot available · checked 16 Oct 2026
- Maximum bet with bonus
- Not available yetNot available
- Bonus validity
- Not available yetNot available · checked 16 Oct 2026
- Country restrictions on the offer
- Not available yetNot available · checked 16 Oct 2026
- Offer eligible in
- Not available yetNot available
Players and popularity
Player figures only from the casino or its group’s official reports (group figures cover all brands and are not like-for-like). Popular games only from lists the casino publishes itself. Display data – no score reads it.
- Players
- Not publishednot published · checked 16 Oct 2026 · Group accounts of bet365 Group Limited for the 52 weeks to 30 March 2025 (filed 22 Dec 2025): the strategic report (pages 2–6) gives no customer or player count. The accounts are scanned images; read visually. · source (opens in a new tab)
- Most popular games
- Not reachablecasino pages not reachable from our research location · checked 16 Oct 2026 · source (opens in a new tab)
- Founded
- 2001verified · checked 16 Oct 2026 · Incorporation date of the group holding company bet365 Group Limited (Companies House 04241161, registered office bet365 House, Media Way, Stoke-on-Trent). The brand’s own founding year could not be read: bet365.com answers 403. · source (opens in a new tab)
- Registered office
- Office 1/2373, Level G, Quantum House, 75 Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta · Maltaverified · checked 15 Oct 2026
- Wikipedia attention
- 683,377 page views in 12 months · stablethird-party source
- Google search interest
- Not publishednot published · Google Trends / search volume not measurable from our research setup (Trends answers 429; no Ads account). Not estimated.
Games and software providers
- Games
- Not available yetNot available · checked 16 Oct 2026
- Slots
- YesVerified · Official regulatory source · checked 15 Oct 2026 · source
- Live casino
- Not available yetNot available · checked 16 Oct 2026
- Table games
- Not available yetNot available
- Blackjack
- YesVerified · Official regulatory source · checked 14 Oct 2026 · source
- Roulette
- YesVerified · Official regulatory source · checked 14 Oct 2026 · source
- Baccarat
- Not available yetNot available · checked 16 Oct 2026
- Poker
- YesVerified · Official regulatory source · checked 14 Oct 2026 · source
- Jackpots
- Not available yetNot available · checked 16 Oct 2026
- Crash games
- Not available yetNot available · checked 16 Oct 2026
- Sportsbook
- YesVerified · Official regulatory source · checked 16 Oct 2026 · source
- Software providers
- Not available yetNot available · checked 16 Oct 2026
See which other Top 100 casinos document the same games in the Game Explorer.
Payments and withdrawals
- Deposit methods
- Debit card, PayPalThird-party · Secondary source · checked 15 Oct 2026 · source
- Withdrawal methods
- Not available yetNot available · checked 16 Oct 2026
- Currencies
- Not available yetNot available · checked 16 Oct 2026
- Cryptocurrencies
- Not available yetNot available · checked 16 Oct 2026
- Minimum deposit
- Not available yetNot available · checked 16 Oct 2026
- Minimum withdrawal
- Not available yetNot available · checked 16 Oct 2026
- Maximum withdrawal
- Not available yetNot available · checked 16 Oct 2026
- Withdrawal processing
- Not available yetNot available · checked 16 Oct 2026
- Fees
- Not available yetNot available · checked 16 Oct 2026
- ID checks (KYC)
- Not available yetNot available · checked 15 Oct 2026
Mobile experience and customer support
- Mobile website
- Not available yetNot available · checked 16 Oct 2026
- iOS app
- YesCasino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Android app
- YesCasino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Languages
- German, English, TurkishCasino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Live chat
- Not available yetNot available · checked 16 Oct 2026
- Support e-mail
- Published by the casino (see source)Third-party · Secondary source · checked 15 Oct 2026 · source
- Telephone support
- Not available yetNot available
- Support hours
- 24/7Third-party · Secondary source · checked 15 Oct 2026 · source
Official channels
Checked 16 Oct 2026: each account is linked from the casino’s own website or its operator’s site. Follower figures only where a public page shows them. Not part of any score.
- X@bet365linked from bet365careers.com
- Instagrambet365linked from bet365careers.com
- LinkedInbet365linked from bet365careers.com
Terms and conditions
Clauses are quoted from the casino’s current terms. “None flagged” means our terms review found no clause of that type – it is not a guarantee.
- Terms and conditions
- help.bet365.de/s/de-de/terms-and-conditionsCasino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Withdrawal restrictions in the terms
- Not available yetNot available
- ID-check (KYC) rules
- Not available yetNot available
- Dormant-account rules
- Not available yetNot available
- Account-closure rules
- Not available yetNot available
- Bonus restrictions in the terms
- Not available yetNot available
- Unusual terms
- Not available yetNot available
Responsible gambling and complaints
- Deposit limits
- YesCasino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Loss limits
- YesCasino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Session / time limits
- Not available yetNot available
- Self-exclusion
- self-exclusionCasino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Cooling-off / time-out
- YesCasino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Reality checks
- Not available yetNot available
- Responsible-gambling tools
- deposit limit, loss limit, wager limit, cooling-off / suspend account, self-exclusion, spending trackerCasino says · Primary source (casino document) · checked 15 Oct 2026 · source
- Complaint channel
- Not available yetNot available · checked 16 Oct 2026
- Regulatory enforcement records
- UK Gambling Commission 2024-04-04 – Settlement with Hillside (UK Gaming) ENC: payment in lieu of financial penalty 343,035; Commission costs 15,685; public statement source
UK Gambling Commission 2024-04-04 – Settlement with Hillside (UK Sports) ENC: payment in lieu of financial penalty 239,085; Commission costs; public statement sourceListed on national blocked-sites lists (a market block, not a sanction): Switzerland – ESBK (bet365.com) register.Verified · Official regulatory source · checked 16 Oct 2026
18+. Gambling can be addictive – help and self-exclusion.
Analysis
bet365 is ranked 2 of 100 in the SmarterCasinos Top 100 (selection index 84/100 – market presence, not a safety rating). The casino is operated by Hillside (UK Gaming) ENC (casino licence covering domain bet365.com in the UKGC register); market versions run by other Hillside entities (e.g. Hillside (Europe) ENC for bet365.de, HILLSIDE ESPAÑA LEISURE, SA for bet365.es) (Malta (head office address of Hillside (UK Gaming) ENC: Office1/2373 Level G, Quantum House, 75 Abate Rigord Street, Ta'Xbiex, XBX 1120, Malta)), as confirmed in an official register. Licence: UK Gambling Commission – Active (Remote Casino, from 2019-10-17) (checked in the regulator’s register).
Sources and verification dates
Status labels: Verified = official register or binding terms · Casino says = the casino’s own pages · Third-party = reputable non-operator source · Not available = blocked or not published. Next review dates are kept per field in the database.
- bet365.com – Official website · 16 Oct 2026
- upload.wikimedia.org/wikipedia/commons/d/dc/Bet365_Logo.svg – Official logo · 16 Oct 2026
- en.wikipedia.org/wiki/Bet365 – Launched · 16 Oct 2026
- gamblingcommission.gov.uk/downloads/business-licence-register-domain-names.csv – Operator · 16 Oct 2026
- gamblingcommission.gov.uk/public-register/business/detail/55149 – Registered office / headquarters, Operator jurisdiction, Register entry · 16 Oct 2026
- gamblingcommission.gov.uk/downloads/business-licence-register-licences.csv – Regulator, Licence number, Licence holder, Licence status … · 16 Oct 2026
- help.bet365.com/en/terms-and-conditions – Restricted countries · 15 Oct 2026
- play.google.com/store/apps/details?id=com.bet365Wrapper.Bet365_Application&gl=DE – Deposit methods, Android app, Support e-mail · 15 Oct 2026
- help.bet365.de/s/de-de/terms-and-conditions – ID checks (KYC) · 15 Oct 2026
- gluecksspiel-behoerde.de/de/fuer-spielende/uebersicht-erlaubter-anbieter-whiteli – Slots · 15 Oct 2026
- ordenacionjuego.es/operadores-juego/operadores-licencia/operadores/hillside-espa – Blackjack, Roulette, Poker · 14 Oct 2026
- spielsuchtpravention.bet365.de/stay-in-control/limit-your-account – Deposit limits, Loss limits, Self-exclusion, Cooling-off / time-out … · 15 Oct 2026
- itunes.apple.com/lookup?id=6479362952&country=de – iOS app, Support hours · 15 Oct 2026
- extra.bet365.de/features/de – Languages, Terms and conditions · 15 Oct 2026
Other Top 100 casinos with the same regulator
Brands whose licence from the same authority we checked in that regulator’s register. Same regulator does not mean same rules for every market or the same Smarter Score.
UK Gambling Commission · about this regulator
- Betway rank 1
- Stake rank 4
- PokerStars Casino rank 7
- 888casino rank 8
- Hollywoodbets rank 9
- bwin rank 10
Gemeinsame Glücksspielbehörde der Länder (GGL)
- PokerStars Casino rank 7
- Tipico rank 22
- Betano rank 26
- Wildz rank 98
Dirección General de Ordenación del Juego (DGOJ)
- Codere rank 21
- Marathonbet rank 23
- Winamax rank 25
- Dafabet rank 35
- Interwetten rank 43
Nearby in the SmarterCasinos Top 100
What players report
Experiences and opinions of individual visitors – not findings made or verified by SmarterCasinos. Our own research is above.
No player reviews yet.
Be the first to share your experience.
Thank you. Your review is in the moderation queue and appears once it has been read.
Player reviews never change the Smarter Score. Averages appear from 5 reviews. How reviews are moderated