mycasino
mycasino.ch- Licence confirmed in register
- Permanent self-exclusion
- Live casino
- Licence
- Eidgenössische Spielbankenkommission (ESBK) / Federal Gaming BoardVerified
- Operator
- Grand Casino Luzern AG
- ID check
- May be requiredfrom the terms
- Withdrawals
- Not verified yet
- Crypto
- Not published
We show an offer only when its figures agree across the casino’s own pages. Bonus section
Availability not verified
Visit Casino – opens mycasino in a new tab18+ · T&Cs apply · Check that the casino accepts players from your country
Score breakdownpending
pending
- No arc is filled while the score is pending.
The ring has five arcs, one per pillar, as long as the pillar’s weight. The bright part of each arc is its score; the other colours show why points are missing. Grey is a research gap, not a finding. How this score is made up
- Licence
- Eidgenössische Spielbankenkommission (ESBK) / Federal Gaming BoardVerified
- Operator
- Grand Casino Luzern AG
- ID check
- May be requiredfrom the terms
- Withdrawals
- Not verified yet
Good to know
- Licence confirmed in the regulator’s register
- Deposit limits & self-exclusion
- 3,000+ games
Watch out
- Fee amount not published
A missing score means research is still in progress – it is never a finding about the casino.
Fact sheet
Risk statusCautionAt least one caution-level finding is on record.
- Licence
- Eidgenössische Spielbankenkommission (ESBK) / Federal Gaming Board · Verified
- Operator
- Grand Casino Luzern AG
- Bonus
- Not verified
- Games
- 3,000+ · Slots, Jackpots, Live casino, Table games, Game shows
- Software providers
- Pragmatic Play, Hacksaw Gaming, Greentube, Evolution, Push Gaming +1
- Payment methods
- fiat methods
- Withdrawal limits
- Not disclosed
- Withdrawal times
- Not verified
- Pros
- Licence confirmed in the regulator’s register · Deposit limits & self-exclusion
- Cons
- Fee amount not published
- Country availability
- Terms accept only: Switzerland. Elsewhere: not confirmed as permitted
- Sources
- 26 documented
- Last checked
- 14 Oct 2026
“Not disclosed” = the casino does not publish it. “Not verified” = we have not confirmed it. Country lists describe what the terms say, not whether you may play.
More facts
- Licence
- Eidgenössische Spielbankenkommission (ESBK) / Federal Gaming BoardVerifiedOperator: Grand Casino Luzern AG
- KYC
- May be requiredfrom the terms
- Crypto
- Not publishednot listed on the public pages we read
- Withdrawals
-
Casino saysNo time statedSmarter assessmentNot enough evidence for an independent assessment.
More details
- Operator
- Grand Casino Luzern AG VerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesRegulator noticeESBK Medienmappe 29.11.2023 – Neukonzessionierung: gutgeheissene…Our recordRegulator registerESBK – Online durchgeführte Spielbankenspiele (Casino Luzern,…Our recordCasino termsmycasino – Allgemeine Geschäftsbedingungen, Version 3.1, gültig ab…Our recordCasino pagemycasino – Impressum (German)Our recordCasino pagemycasino – Startseite (German; FAQ, payment methods, payout speeds,…Our record
- Last checked
- 14 Oct 2026
mycasino’s terms say it only accepts customers based in: Switzerland. A country that is not on this list is not accepted. Local laws and the licence conditions still apply.
How we reviewed mycasino
8/8 checks complete. We checked 8 areas against the casino’s own documents and public registers. Last checked 14 Oct 2026. We read and verify sources – we do not deposit, play or withdraw.
- Operator – complete
- Licence – complete
- Domain – complete
- Terms – complete
- Payments – complete
- KYC – complete
- Bonus – complete
- Countries – checked, with a finding
Pros & cons
mycasino is an online casino at mycasino.ch, operated by Grand Casino Luzern AG (Switzerland). Its Eidgenössische Spielbankenkommission (ESBK) / Federal Gaming Board licence is confirmed in the regulator’s register for this domain. We checked 8 of 8 key areas against identified sources; last check 14 Oct 2026. Pros show how we know them; cons are documented facts worth weighing, not opinions.
Pros
- Licence confirmed in the regulator’s registerVerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesRegulator registerESBK – Online-Spielbanken (page published 17.03.2026; text + image…Our recordRegulator registerESBK – map image on the Online-Spielbanken page (10 casinos with…Our recordRegulator noticeESBK Medienmappe 29.11.2023 – Neukonzessionierung: gutgeheissene…Our recordRegulator registerESBK – Landbasierte Spielbanken (21 konzessionierte Spielbanken,…Our record
- Deposit limits & self-exclusionCasino saysThe casino’s own statement, recorded with its source. We have not independently confirmed it.Checked14 Oct 2026SourcesCasino pagemycasino – Spiellimiten festlegen (German)Our recordCasino pagemycasino – Freiwillige Selbstsperre (German)Our recordCasino termsmycasino – Allgemeine Geschäftsbedingungen, Version 3.1, gültig ab…Our recordCasino pagemycasino – Startseite (German; FAQ, payment methods, payout speeds,…Our record
- 3,000+ gamesCasino saysThe casino’s own statement, recorded with its source. We have not independently confirmed it.Checked14 Oct 2026SourceCasino pagemycasino – Startseite (German; FAQ, payment methods, payout speeds,…Our record
Cons
- Fee amount not publishedNot stated in the terms we read
Discovery attributes
- Licence confirmed in register
- Permanent self-exclusion
- Live casino
Factual labels derived from our data – not rankings.
Is mycasino legit?
What we could confirm about who runs it and whether it holds a licence for this domain. A licence is a fact about registration – not a promise about the casino.
- Operator
- Grand Casino Luzern AG VerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesRegulator noticeESBK Medienmappe 29.11.2023 – Neukonzessionierung: gutgeheissene…Our recordRegulator registerESBK – Online durchgeführte Spielbankenspiele (Casino Luzern,…Our recordCasino termsmycasino – Allgemeine Geschäftsbedingungen, Version 3.1, gültig ab…Our recordCasino pagemycasino – Impressum (German)Our recordCasino pagemycasino – Startseite (German; FAQ, payment methods, payout speeds,…Our record
- Licence
- Eidgenössische Spielbankenkommission (ESBK) / Federal Gaming Board · Confirmed in registry
- Licence no.
- Footer/Impressum: "mycasino ist eine Marke der Grand Casino Luzern AG und ein offiziell konzessioniertes Schweizer Online-Casino, basierend auf der vom Bundesrat erteilten Zusatzkonzession Nr. 2023-A-12-E vom 29.11.2023 für die Online-Durchführung von Spielbankenspielen." AGB 1.1: "Konzession A, Nummer 326-12 vom 13.06.2002 ... Konzessionserweiterung Nr. 326-12-01 vom 07.06.2019"
- This domain
- listed
mycasino – questions answered from the record
Short answers, each backed by the sources on this page. Nothing here is a test result or a recommendation.
Is mycasino licensed?
mycasino states a licence from Eidgenössische Spielbankenkommission (ESBK) / Federal Gaming Board. We found the licence and the exact domain mycasino.ch in the regulator’s register (checked 14 Oct 2026). A licence is a fact about registration, not a promise about the casino.
Who operates mycasino?
mycasino is operated by Grand Casino Luzern AG (Switzerland), as named in the regulator’s register and the casino’s documents.
Does mycasino require KYC (identity verification)?
It may be required at any time. AGB 3: players give name, date of birth, gender, nationality and address in line with an official ID and proof of residence; the casino checks them (Art. 49 VGS), may request proof at any time (copy of an official ID, proof of residence not older than three months) and may use third-party enquiries (CRIF AG, Post CH AG, KYC Spider AG). A provisional account can be opened for at most 30 days; while it is provisional, transfers may not exceed CHF 1,000 and winnings cannot be withdrawn (AGB 4.4, Art. 52 VGS). At the casino's request the player must name the beneficial owner and give details and documents on the origin of funds (AGB 4.8); identification documents can be requested again at any withdrawal (AGB 4.7); the casino may request financial documents under its social concept (AGB 7.1-7.3) and analyses transaction and usage data and credit rating.
Which countries does mycasino accept?
mycasino’s terms say it only accepts customers based in: Switzerland. A country that is not on that list is not accepted, and the list can change. This is what the terms state, not a statement that the casino is available to you; local law applies.
Which law and courts apply to mycasino’s terms?
According to the terms we stored (not stated in the captured page), the governing law is Switzerland and the venue is Lucerne city (exclusive "as far as legally permitted"); the casino may also sue at the player's residence. This is a description of the clause, not legal advice; the exact wording is quoted in our guide to governing-law clauses.
Good to know before you play
Documented points from the casino’s own terms and the registers we checked. Neutral and sourced, never a judgement of intent.
The terms reserve the right to charge all costs connected with withdrawals and deduct them in advance, without naming an amount; no withdrawal fee is listed on the pages read.
Welcome bonus: 35x the bonus, 30 days according to the welcome FAQ but "in der Regel" 10 days on the bonus page, live casino and table games count 10%, and the casino can exclude players from bonuses at any time without reasons.
The offer is for residents of Switzerland only; payouts go only to a Swiss payment account in the player's own name; a provisional account is capped at CHF 1,000 with no payouts until verification (within 30 days).
Where sources disagree
Footer and Impressum: "Zusatzkonzession Nr. 2023-A-12-E vom 29.11.2023 für die Online-Durchführung von Spielbankenspielen"mycasino – Impressum (German) · 14 Oct 2026
AGB 1.1 (version 3.1, valid from 10.08.2026): "Konzession A, Nummer 326-12 vom 13.06.2002 ... Konzessionserweiterung Nr. 326-12-01 vom 07.06.2019"mycasino – Allgemeine Geschäftsbedingungen, Version 3.1, gültig ab… · 14 Oct 2026
Welcome bonus: "Setze dein Bonusgeld innerhalb von 30 Tagen 35x um"mycasino – Startseite (German; FAQ, payment methods, payout speeds,… · 14 Oct 2026
Bonus page: "Bonusgeld: 10 Tage, um die Umsatzbedingungen zu erfüllen. ... In der Regel muss das Bonusgeld 35-mal umgesetzt werden."mycasino – Online-Casino Bonus & Freispiele (German; bonus… · 14 Oct 2026
Accepted countries
VerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourceCasino termsmycasino – Allgemeine Geschäftsbedingungen, Version 3.1, gültig ab…Our recordmycasino’s terms say it only accepts customers based in: Switzerland. A country that is not on this list is not accepted, and the casino may change the list. This is what the terms state; it is not a statement that the casino is available to you.
Also named as prohibited Not published by the casino
Not published by the casino
A country that is not on the accepted list above is not accepted by the terms. See the restricted-country lists of all 57 casinos (open data, CSV/JSON).
KYC & player protection
Identity checks (KYC)
VerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourceCasino termsmycasino – Allgemeine Geschäftsbedingungen, Version 3.1, gültig ab…Our recordAGB 3: players give name, date of birth, gender, nationality and address in line with an official ID and proof of residence; the casino checks them (Art. 49 VGS), may request proof at any time (copy of an official ID, proof of residence not older than three months) and may use third-party enquiries (CRIF AG, Post CH AG, KYC Spider AG). A provisional account can be opened for at most 30 days; while it is provisional, transfers may not exceed CHF 1,000 and winnings cannot be withdrawn (AGB 4.4, Art. 52 VGS). At the casino's request the player must name the beneficial owner and give details and documents on the origin of funds (AGB 4.8); identification documents can be requested again at any withdrawal (AGB 4.7); the casino may request financial documents under its social concept (AGB 7.1-7.3) and analyses transaction and usage data and credit rating.
Thresholds: partial. We have not gone through KYC ourselves.
Player protection
Casino saysThe casino’s own statement, recorded with its source. We have not independently confirmed it.Checked14 Oct 2026SourcesCasino pagemycasino – Spiellimiten festlegen (German)Our recordCasino pagemycasino – Freiwillige Selbstsperre (German)Our recordCasino termsmycasino – Allgemeine Geschäftsbedingungen, Version 3.1, gültig ab…Our recordCasino pagemycasino – Startseite (German; FAQ, payment methods, payout speeds,…Our record- Deposit limits
- Offered
- Loss limits
- Offered
- Wager limits
- Not verified yet
- Session limits
- Not verified yet
- Cooling-off
- Offered
- Self-exclusion
- Up to permanent
- Two-factor login
- Not verified yet
As stated by the casino. Independent help · See the tools stated by all 57 casinos (open data, CSV/JSON).
What players report
Experiences and opinions of individual visitors – not findings made or verified by SmarterCasinos. Our own research is above.
No player reviews yet.
Be the first to share your experience.
Thank you. Your review is in the moderation queue and appears once it has been read.
Player reviews never change the Smarter Score. Averages appear from 5 reviews. How reviews are moderated
Reputation
Complaint research over 24 months, shown on its own and never part of the Smarter Score.
What we found Insufficient data
Not verified yet
No regulatory action could be attributed to the operator in the regulator’s published records (the regulator publishes sanctions only in anonymised form).
User reports are signals, not proven facts. With limited data these numbers are a floor, not a total.
Sources
- Searched
- Regulator and public records
Reputation is shown separately and is not part of the Smarter Score. Platforms we could not access are a gap in our research – never a finding about the casino.
Bonus & deals
Welcome offer
Casino saysThe casino’s own statement, recorded with its source. We have not independently confirmed it.Checked14 Oct 2026SourcesCasino pagemycasino – Startseite (German; FAQ, payment methods, payout speeds,…Our recordCasino pagemycasino – Online-Casino Bonus & Freispiele (German; bonus…Our recordCasino termsmycasino – Bonusbestimmungen, gültig ab 28. März 2023 (German)Our recordNo current offer we could verify. The casino’s own pages state different figures; we document them here and do not promote the offer.
Welcome offer: 100% up to CHF 300 + 200 free spins
The homepage says: "Tätige eine Einzahlung von mindestens CHF 10. Wir schenken dir 100 % Bonusgeld bis maximal CHF 300 + 50 Freispiele im Spiel «Golden Rabbit»." A further 150 free spins follow in three batches of 50 on the next three Fridays (valid 72 hours each). Verification and app bonuses are separate offers.
- Wagering
- 35x the bonus
- Max. bet
- Not verified yet
- Max. cashout
- Not verified yet
- Time limit
- Conflicting: 30 days for the bonus money (welcome FAQ on the homepage) vs. 10 days (bonus page: "in der Regel"); free spins valid 72 hours
- Min. deposit
- CHF 10
- Excluded
- Game contributions: slots 100%, live casino 10%, video poker 30%, table games 10%; no excluded-games list published
- Minimum deposit CHF 10; welcome bonus needs no activation, other bonuses must be activated before a deposit.
- Bonus money must be wagered 35x within 30 days (welcome FAQ); another page says "in der Regel" 10 days for bonus money.
- Free spins: 50 at once, 150 more on the next three Fridays; each batch is valid 72 hours.
- Real money is used first; unmet bonus balance is forfeited if real money is paid out early.
- The casino can restrict or exclude players from bonuses at any time without stating reasons.
From the casino’s website / promotion page and the casino’s binding terms. Offer figures are the casino’s own statements.
SmarterCasinos deal
No SmarterCasinos deal at the moment.
From the bonus terms
Casino saysThe casino’s own statement, recorded with its source. We have not independently confirmed it.Checked14 Oct 2026SourcesCasino pagemycasino – Startseite (German; FAQ, payment methods, payout speeds,…Our recordCasino pagemycasino – Online-Casino Bonus & Freispiele (German; bonus…Our recordCasino termsmycasino – Bonusbestimmungen, gültig ab 28. März 2023 (German)Our recordThird-party dataECB reference rate via frankfurter.dev (CHF to USD, 2026-10-14)Our record- Wagering
- 35× bonus
- Expiry
- 30 days
- Max cashout
- Not verified yet
- Max bet stated
- No
Bonus offers and SmarterCasinos deals are shown for comparison only – they never enter the Smarter Score. Offers change; the casino’s terms apply. 18+
Games
- Slots
- Live casino
- Table games
- Game shows
Also: Jackpots · Poker
Lists may differ in your country. Checked 14 Oct 2026.
Crypto & payments
Coins & networks 10 payment methods documented – no cryptocurrencies listed
All payment methods
| Asset | Network | Deposit | Withdrawal |
|---|---|---|---|
| TWINT | — | Yes | Not documented |
| PostFinance Pay | — | Yes | Not documented |
| Visa | — | Yes | Not documented |
| Mastercard | — | Yes | Not documented |
| Apple Pay | — | Yes | Not documented |
| YAPEAL | — | Yes | Yes |
| Paysafecard | — | Yes | Not documented |
| Neteller | — | Yes | Not documented |
| Skrill | — | Yes | Not documented |
| Swiss bank or postal account in the player's name | — | Not documented | Yes |
“Not documented” means the public pages we read do not say so – not that the method is unavailable.
Fees Not published by the casino
Not published by the casino
Withdrawals
What the casino says Casino says
Not verified yet
No statement about processing crypto withdrawals. The casino’s help centre gives method-dependent timeframes for fiat payouts (below); they do not count as a fixed maximum in the Smarter Score.
- Typical time
Das Guthaben wird in der Regel innert 2 Arbeitstagen ausbezahlt.
Binding terms · fiat · source · 14 Oct 2026 - With exceptions
YAPEAL: Jederzeit = Gutschrift sofort & in Echtzeit (24/7)
Marketing page · yapeal · arrival in your wallet · source · 14 Oct 2026 - With exceptions
Alle Banken: MO - FR bis 16 Uhr = Gutschrift am selben Tag
Marketing page · bank-transfer-ch · arrival in your wallet · source · 14 Oct 2026
Withdrawal caps, instalment clauses and time statements of all 57 casinos (open data).
Limits Not published by the casino
Not published by the casino
How we checked
Every fact above comes from an identified source with a date. The full record is here.
- ConfirmedOperator14 Oct 2026 · 5 sources
- ConfirmedLicence14 Oct 2026 · 4 sources
- ConfirmedDomain14 Oct 2026 · 2 sources
- ConfirmedTerms14 Oct 2026 · 10 sources
- Claim recordedPayments14 Oct 2026 · 3 sources
- ConfirmedKYC14 Oct 2026 · 1 source
- ConfirmedBonus14 Oct 2026 · 4 sources
- FindingCountries14 Oct 2026 · 1 source
8/8 checks complete · Verified · next re-check 28 Oct 2026. Verified means the process is complete – never that a casino is safe or recommended.
Score breakdownscore pending
No score is shown yet: Regulator and public-record search not complete. The points below show what the evidence already supports – they become a score once the fundamentals are complete.
| Category | Weight | Earned from sources | Documented finding | Not published by casino | Not verified yet |
|---|---|---|---|---|---|
| Safety & Licensing | 33% | 21.5 | 6.6 | 0.0 | 5.0 |
| Withdrawals & Payments | 27% | 0.0 | 0.0 | 16.9 | 10.1 |
| Terms & Fairness | 20% | 20.0 | 0.0 | 0.0 | 0.0 |
| KYC & Transparency | 13% | 10.4 | 2.6 | 0.0 | 0.0 |
| Responsible Gambling | 7% | 4.2 | 1.8 | 0.0 | 1.1 |
| Total (of 100) | 100% | 56.1 | 11.0 | 16.9 | 16.1 |
All 14 criteria and their points
| Criterion | Basis | Points by bucket | Points |
|---|---|---|---|
| Safety & Licensing · 33% | |||
| Licence confirmed in an official registry | Confirmed in registry, active | 40 earned | 40/40 |
| Regulatory tier of the licensing authority (regulator registry) | Eidgenössische Spielbankenkommission (ESBK) / Federal Gaming Board: Tier C | 10 earned 20 documented finding | 10/30 |
| Legal entity identified | Entity confirmed in an independent register | 15 earned | 15/15 |
| Two-factor authentication available | — | 15 not verified yet | 0/15 |
| Withdrawals & Payments · 27% | |||
| Withdrawal processing time (best available evidence) | — | 30 not verified yet | 0/30 |
| Monthly withdrawal limit in binding terms | Not published by the casino | 25 not published by casino | 0/25 |
| Casino-side withdrawal fees | Not published by the casino | 25 not published by casino | 0/25 |
| Terms & Fairness · 20% | |||
| Risky or unfair clauses (−10 caution, −25 serious, critical = 0) | 0 flag(s) | 70 earned | 70/70 |
| Dated and publicly accessible (10 each) | Checklist | 20 earned | 20/20 |
| KYC & Transparency · 13% | |||
| KYC policy says when verification is required | Policy: specific | 50 earned | 50/50 |
| Thresholds / triggers documented | Thresholds: partial | 10 earned 15 documented finding | 10/25 |
| Responsible Gambling · 7% | |||
| Deposit 15 · loss 10 · wager 10 · session 5 | Tools available Casino says | 25 earned 15 not verified yet | 25/40 |
| Cooling-off 15 · self-exclusion ≥ 6 months 25 | Tools available Casino says | 15 earned 25 documented finding | 15/40 |
| Independent help link 10 · RG page 10 | Resources Casino says | 20 earned | 20/20 |
Only verified evidence earns points. Missing information is shown separately and is never presented as a confirmed problem. Bonus offers, SmarterCasinos deals and complaint-platform data never enter this score. Methodology v1.6.
Verification record8/8 checks · Verified
Verified means the process is complete – not that the casino is safe.
| Check | Result | Detail | Evidence |
|---|---|---|---|
| OperatorLegal entity | Confirmed | Verified 14 Oct 2026 · Regulator notice, Regulator register, Casino terms | |
| LicenceLicence in official registry | Confirmed | Verified 14 Oct 2026 · Regulator register, Regulator notice | |
| DomainExact domain attributable to licence | Confirmed | Verified 14 Oct 2026 · Regulator register | |
| TermsFull T&Cs | Confirmed | Verified 14 Oct 2026 · Casino terms, Casino page | |
| PaymentsMethods, limits, fees, stated times | Claim recorded | Unknown 14 Oct 2026 · Casino terms, Casino page | |
| KYCPublished KYC policy | Confirmed | Verified 14 Oct 2026 · Casino terms | |
| BonusBonus T&Cs | Confirmed | Casino says 14 Oct 2026 · Casino page, Casino terms, Third-party data | |
| CountriesRestricted country list | Finding | No restricted-country list published | Checked – see finding 14 Oct 2026 · Casino terms |
- Who operates itVerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesRegulator noticeESBK Medienmappe 29.11.2023 – Neukonzessionierung: gutgeheissene…Our recordRegulator registerESBK – Online durchgeführte Spielbankenspiele (Casino Luzern,…Our recordCasino termsmycasino – Allgemeine Geschäftsbedingungen, Version 3.1, gültig ab…Our recordCasino pagemycasino – Impressum (German)Our recordCasino pagemycasino – Startseite (German; FAQ, payment methods, payout speeds,…Our record
- Grand Casino Luzern AGReg. no. UID CHE-108.361.212 (per the casino footer; no commercial-register extract read) · Switzerland
- LicenceVerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesRegulator registerESBK – Online-Spielbanken (page published 17.03.2026; text + image…Our recordRegulator registerESBK – map image on the Online-Spielbanken page (10 casinos with…Our recordRegulator noticeESBK Medienmappe 29.11.2023 – Neukonzessionierung: gutgeheissene…Our recordRegulator registerESBK – Landbasierte Spielbanken (21 konzessionierte Spielbanken,…Our record
- Eidgenössische Spielbankenkommission (ESBK) / Federal Gaming Board · Footer/Impressum: "mycasino ist eine Marke der Grand Casino Luzern AG und ein offiziell konzessioniertes Schweizer Online-Casino, basierend auf der vom Bundesrat erteilten Zusatzkonzession Nr. 2023-A-12-E vom 29.11.2023 für die Online-Durchführung von Spielbankenspielen." AGB 1.1: "Konzession A, Nummer 326-12 vom 13.06.2002 ... Konzessionserweiterung Nr. 326-12-01 vom 07.06.2019"Confirmed in registry · regulator tier C
- Domain reviewedVerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesRegulator registerESBK – Online durchgeführte Spielbankenspiele (Casino Luzern,…Our recordRegulator registerESBK – Online-Spielbanken (page published 17.03.2026; text + image…Our record
- mycasino.chLicence listing: domain listed
- Binding termsVerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesCasino termsmycasino – Allgemeine Geschäftsbedingungen, Version 3.1, gültig ab…Our recordCasino termsmycasino – General Terms and Conditions, version 3.1, valid from 10…Our recordCasino termsmycasino – Bonusbestimmungen, gültig ab 28. März 2023 (German)Our recordCasino pagemycasino – Online-Casino Bonus & Freispiele (German; bonus…Our recordCasino pagemycasino – Startseite (German; FAQ, payment methods, payout speeds,…Our recordCasino pagemycasino – Verantwortungsvolles Spielen (German overview)Our recordCasino pagemycasino – Spiellimiten festlegen (German)Our recordCasino pagemycasino – Freiwillige Selbstsperre (German)Our recordCasino pagemycasino – Unterstützung bei Glücksspielproblemen (German)Our recordCasino pagemycasino – Impressum (German)Our record
- Version 3.1, gültig ab 10. August 2026Read in full and reviewed for risky clauses
Not verified yet
- Restricted countriesNot published by the casinoThe terms do not list restricted countries; they address residents of Switzerland only (statedAccepted). Nothing recorded.
- Withdrawal limitsNot published by the casino
- Withdrawal feesNot published by the casinoNo fee amount is published on the pages read; AGB 4.7 reserves the right to charge costs connected with withdrawals and deduct them in advance (see terms.observations). The casino claims no fee-free status.
- Two-factor authenticationNot verified yetNo two-factor authentication is mentioned in the AGB or on the pages read; the help centre was blocked. Not recorded as absent.
- Complaint researchNot verified yet
Licence checkConfirmed in registry
Register finding
VerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesRegulator registerESBK – Online-Spielbanken (page published 17.03.2026; text + image…Our recordRegulator registerESBK – map image on the Online-Spielbanken page (10 casinos with…Our recordRegulator noticeESBK Medienmappe 29.11.2023 – Neukonzessionierung: gutgeheissene…Our recordRegulator registerESBK – Landbasierte Spielbanken (21 konzessionierte Spielbanken,…Our record- Regulator
- Eidgenössische Spielbankenkommission (ESBK) / Federal Gaming Board
- Licence no.
- Footer/Impressum: "mycasino ist eine Marke der Grand Casino Luzern AG und ein offiziell konzessioniertes Schweizer Online-Casino, basierend auf der vom Bundesrat erteilten Zusatzkonzession Nr. 2023-A-12-E vom 29.11.2023 für die Online-Durchführung von Spielbankenspielen." AGB 1.1: "Konzession A, Nummer 326-12 vom 13.06.2002 ... Konzessionserweiterung Nr. 326-12-01 vom 07.06.2019"
- Holder
- Grand Casino Luzern AG
- Result
- Confirmed in registry
- Domain
- listed
Research notes
See the register check for all 57 casinos (open data, CSV/JSON).
Regulator tier Tier C
The tier rates the regulatory framework – how verifiable, enforced and transparent it is – not the casino. Eidgenössische Spielbankenkommission (ESBK) / Federal Gaming Board scores 76.25/100 on our regulator framework.
- The ESBK list has no licence number, validity dates or status field (V = 2); numbers appear only in the casinos' own imprints and in the Bundesrat decision, which was not reachable (admin.ch returns 403 to automated access).
- Published administrative sanctions are anonymised, so a sanction cannot be attributed to a named casino from ESBK documents.
- Statutory segregation of player funds and an independent ADR body were not verified; the ESBK does not mediate player disputes.
Terms review0 flagged · 6 other observations
No clause from our controlled list of risky terms was found.
See the flagged clauses of all 57 casinos (open data, CSV/JSON).
6 non-scoring observations from the full terms review
- fees · AGB 4.7: "Die Veranstalterin ist berechtigt, sämtliche Kosten und Bemühungen, di – The terms reserve the right to charge all costs and efforts connected with withdrawals and to deduct them in advance; no amount, rate or method is named, and the casino's pages (homepage, bonus page) do not list a withdrawal fee. Deposit fees are not stated either.
- limits · AGB 4.10: "Die Veranstalterin kann das maximale Guthaben auf dem Spielerkonto na – The casino may cap the maximum account balance at its own discretion and pay out the excess to the player's payment account. No cap is stated.
- return of winnings · AGB 5.8: "Spieler unter dem erforderlichen Mindestalter, gesperrte sowie mit ein – Winnings of excluded or underage players are not paid out. Under the "obvious error" clause (5.11) the casino may cancel bets, correct results, revoke credited winnings that arose from the error, set off amounts against future payouts and temporarily withhold affected balances; liability is limited to the stake or the correct processing.
- account closure · AGB 3.12: "Die Veranstalterin löst das Spielerkonto gemäss Art. 51 VGS automatis – Accounts inactive for more than two years are closed automatically and the balance is paid to the player's payment account (after a further two years to the AHV compensation fund if the player cannot be reached). The casino may deactivate or close an account at any time, in particular on false information, breaches, misuse, exclusion, failure to provide documents or unidentifiable beneficial owner. No inactivity fee …
- investigation hold · AGB 10.5: "Die Veranstalterin behält sich das Recht vor, bis zur Klärung der Sit – On suspected unfair conduct (collusion, interference, deliberate malfunctions, several accounts) the casino may suspend the account and withhold balance and winnings until clarified; it may report to authorities and claim damages.
- operator discretion · AGB 2.5: "Es besteht kein Rechtsanspruch auf den Zugang zur Spielplattform und a – Access can be refused and players excluded at any time without stating reasons (citing Art. 53 BGS); bonus participation can be restricted or excluded at any time without reasons.
Sources & evidence26 sources, fingerprinted
Casino termsmycasino – Allgemeine Geschäftsbedingungen, Version 3.1, gültig ab…www.mycasino.ch/terms/terms-and-conditions14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:22 UTC · HTTP 200sha256 9149dfceecf2afeff8fe5c61fb941e5dfa50f9cf74b88e58bfedd9daa05a6948Receipt captured 2026-10-14 16:17 UTC · HTTP sha256 5607648019e5081c3ef0e625e1cd918cf8a4162fab386f18e43fa6b2e11c31d0Receipt captured 2026-10-14 16:16 UTC · HTTP 200sha256 ef02d5b5ff4207bcdf40fcb4ffb34159a3af8d22ed6ca6e7a8b7f6c46be3a836Casino termsmycasino – General Terms and Conditions, version 3.1, valid from 10…www.mycasino.ch/terms/terms-and-conditions14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:22 UTC · HTTP 200sha256 9149dfceecf2afeff8fe5c61fb941e5dfa50f9cf74b88e58bfedd9daa05a6948Receipt captured 2026-10-14 16:17 UTC · HTTP sha256 5607648019e5081c3ef0e625e1cd918cf8a4162fab386f18e43fa6b2e11c31d0Receipt captured 2026-10-14 16:16 UTC · HTTP 200sha256 ef02d5b5ff4207bcdf40fcb4ffb34159a3af8d22ed6ca6e7a8b7f6c46be3a836Casino termsmycasino – Bonusbestimmungen, gültig ab 28. März 2023 (German)www.mycasino.ch/terms/bonus-regulations14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:18 UTC · HTTP sha256 1477e57b9abc03b7a914605afb72918d57fe58912428bdba3d08a207de8a7999Receipt captured 2026-10-14 16:22 UTC · HTTP 200sha256 62256738d27530c2c5c3c50e5cf4f81441674435798721890e188256baad7e94Casino pagemycasino – Online-Casino Bonus & Freispiele (German; bonus…www.mycasino.ch/bonus14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:18 UTC · HTTP sha256 372ed1bda917f8845cffc7f4b01d9dc21fffadabf7f73c6c14582c91dadd69c0Receipt captured 2026-10-14 16:16 UTC · HTTP 200sha256 4dcabca532ff73bcb745a152de43e46f4fc603893989a5ef63d7a0074de16121Casino pagemycasino – Startseite (German; FAQ, payment methods, payout speeds,…www.mycasino.ch/14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:18 UTC · HTTP sha256 f34df20cc03dedbed72b2ec9fe64e8af6f665e0719fd8d3cadb2e862c6c75e67Receipt captured 2026-10-14 16:16 UTC · HTTP 200sha256 658b7dd9286d7bb6326b6a72128f192ce726d0b7555253dcbdbcae46e829d055Casino pagemycasino – Startseite (rendered with Accept-Language en; German text)www.mycasino.ch/14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:18 UTC · HTTP sha256 f34df20cc03dedbed72b2ec9fe64e8af6f665e0719fd8d3cadb2e862c6c75e67Receipt captured 2026-10-14 16:16 UTC · HTTP 200sha256 658b7dd9286d7bb6326b6a72128f192ce726d0b7555253dcbdbcae46e829d055Casino pagemycasino – Impressum (German)www.mycasino.ch/imprint14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:22 UTC · HTTP 200sha256 48fd7bf3b2c9eb1e52c08e02bfbaaec494ba842ca951d0d1112146555430999bReceipt captured 2026-10-14 16:18 UTC · HTTP sha256 b2b58287408e902b138b42c58a432197a90b562aa571ef065b5036638ea94eaeReceipt captured 2026-10-14 16:16 UTC · HTTP 200sha256 f25de4a6276471a087b73fabd0e9ca7bc156f82771d5430e3a080f5b1e1abd3cCasino pagemycasino – Über uns (German)www.mycasino.ch/about-us14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:18 UTC · HTTP sha256 89494d5fbf085aac63d32534a9a9f19ec30869243d610a61168abf79b8be8d21Receipt captured 2026-10-14 16:09 UTC · HTTP 200sha256 47bc561ab6e32cc5f90971aa17681646e106a0a42c6eacbbd89ddfa003233d74Receipt captured 2026-10-14 16:16 UTC · HTTP 200sha256 ee67384485fa033cc74621b7d4012de83a7db3b282da8d65cc9f1dc5ef4e2fa4Casino pagemycasino – Verantwortungsvolles Spielen (German overview)www.mycasino.ch/responsible-gaming14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:22 UTC · HTTP 200sha256 e16f5557b35ee45d349416f70895124cfd8ecfe0c85112f879e10907ad849049Receipt captured 2026-10-14 16:09 UTC · HTTP 200sha256 67fd6ca0d25a019e7ab2545f6b8cd091e503ab82eeb58ee7fdf8b9d5e696df94Receipt captured 2026-10-14 16:18 UTC · HTTP sha256 398ebd4b203dae0007b3269306a41a9fb2ab5906999e5668d2df2f9a495c7e77Casino pagemycasino – Spiellimiten festlegen (German)www.mycasino.ch/responsible-gaming/set-your-gaming-limits14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:22 UTC · HTTP 200sha256 c7614f6addaa4fbefe3c7bf47bb60ea91504dd61b747d8fa6a1466b97f92b94dReceipt captured 2026-10-14 16:18 UTC · HTTP sha256 976c1d82a9f14dcafb7953fa31908ab265d4c4cfbe3f49710b269b84c209d631Receipt captured 2026-10-14 16:16 UTC · HTTP 200sha256 6485e3cad1ad96cc5a50d87eb05abfd7dbc50ac584e351c9f2aa2593e5ea45aeCasino pagemycasino – Freiwillige Selbstsperre (German)www.mycasino.ch/responsible-gaming/voluntary-exclusion14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:22 UTC · HTTP 200sha256 d306a5bc8294ac1081a72f648f3f9ee8b6c8ea28e71451a71c829934eb36e004Receipt captured 2026-10-14 16:18 UTC · HTTP sha256 e264fe5ed52a474764359bf976c51b6da80922083388346e206eecf3cd4b9676Receipt captured 2026-10-14 16:16 UTC · HTTP 200sha256 34ce1a71ed6955011344444cfe61ce03e8d173d062f5bba0d3edd366b4022e7fCasino pagemycasino – Unterstützung bei Glücksspielproblemen (German)www.mycasino.ch/responsible-gaming/find-support14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:10 UTC · HTTP 200sha256 6a9410a348189b3080db3ea8eae6b3b42bd2b14aa2db3fc3293a87cc2190c1c4Receipt captured 2026-10-14 16:18 UTC · HTTP sha256 4357c8d63f0f97d8661af6292d2cb58d2ab1d9513f58ad6f99602ae902a009f1Receipt captured 2026-10-14 16:16 UTC · HTTP 200sha256 53e21d27ade8c15b632b418c81457c6981d2350af28ad93623b247d1965c9c71Casino pagesupport.mycasino.ch – Kundenservice help centre (blocked by a bot…support.mycasino.ch/hc/de-ch14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:16 UTC · access blocked (bot challenge / captcha)sha256 587838ac9c4f9ed755c166cd485c3f24c56796b1d4db8b829cd081790259b3e5Receipt captured 2026-10-14 15:25 UTC · access blocked (bot challenge / captcha)sha256 c6d945c4b152824edd981f309c2e150a07e34a771a37e2bf94cd9210f0bd1493Third-party dataECB reference rate via frankfurter.dev (CHF to USD, 2026-10-14)api.frankfurter.dev/v1/latest?base=CHF&symbols=USD14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:27 UTC · HTTP sha256 5e12d1732a50f25e918e8a4493d197d136bc2a7c489502a386838d7844beb0a2Regulator registerESBK – Online-Spielbanken (page published 17.03.2026; text + image…www.esbk.admin.ch/de/online-spielbanken14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:21 UTC · HTTP 200sha256 5f14380202b7c1317351ffc6bc6e486ca17c19f994f5b671598110229c42915eReceipt captured 2026-10-14 16:20 UTC · HTTP 200sha256 6c9344a9896b991fc3759c5071a3b4c7b16d971957f4efe9f3be9579254dc0ecRegulator registerESBK – map image on the Online-Spielbanken page (10 casinos with…prod-esbkadminch-hcms-sdweb.imgix.net/dam/de/sd-web/3s0TDYTv58B3/onlinecasinos-d.jpeg14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:20 UTC · HTTP sha256 cad860269d38f277a8a326d9c500bc1a151118855787ecc07fd13fc49f089c35Regulator registerESBK – Online durchgeführte Spielbankenspiele (Casino Luzern,…www.esbk.admin.ch/de/2019-08-22-d14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:20 UTC · HTTP 200sha256 b8972cf3a8b3b142653996355e380cf4023e67d95d7d4318042eced0c223346aRegulator noticeESBK Medienmappe 29.11.2023 – Neukonzessionierung: gutgeheissene…www.newsd.admin.ch/newsd/message/attachments/84760.pdf14 Oct 2026
Open original sourceReceipt captured 2026-10-14 15:23 UTC · HTTP 200sha256 45a2684f9c901bb89ef60b922d3283d6543ed8eec53e9bb1075ba7a99c1205a2Receipt captured 2026-10-14 16:20 UTC · HTTP sha256 6b1416ddd092a20bc9514a7e9013d7b2f664d0f4b74acfcdf1dd04c91627bed9Regulator registerESBK – Landbasierte Spielbanken (21 konzessionierte Spielbanken,…www.esbk.admin.ch/de/landbasierte-spielbanken14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:21 UTC · HTTP 200sha256 c21b9ac9d65379f156376496d522e7368898780d94ca47783fea0f8234d64eaaReceipt captured 2026-10-14 16:20 UTC · HTTP 200sha256 b5f25aa508c3bb268c988508f436f96eb04adcefbb66738895da9d8b98b44170Regulator noticeESBK – Nicht bewilligte Online-Spiele (blocklist of unlicensed…www.esbk.admin.ch/de/nicht-bewilligte-online-spiele14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:21 UTC · HTTP 200sha256 e4b6afdf80b3e3646ba61defd23c50384745a89c31371e864d34f989ec0caf21Receipt captured 2026-10-14 16:20 UTC · HTTP 200sha256 203754aaf91e8c1ad500fb2e836d47729a13b15d7392cce50026384f470d33edRegulator noticeESBK – Verwaltungsrecht (published sanction decisions, anonymised)www.esbk.admin.ch/de/verwaltungsrecht14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:21 UTC · HTTP 200sha256 384f52b88bebebdad72dcb8f628b3021af9d457fe8736535cbaa2b453b666feaReceipt captured 2026-10-14 16:20 UTC · HTTP 200sha256 0923791fe113ccea0180cb8121296b850f7cd3db1b702e30e3c9a403c5ab78c3Regulator noticeESBK – Mitteilungen (news list)www.esbk.admin.ch/de/mitteilungen14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:20 UTC · HTTP 200sha256 505b438371786671e2bbff89e52fa8c57394b2042c994ce89a0f7679eea55264Regulator noticeESBK – Spielsperrewww.esbk.admin.ch/de/spielsperre14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:21 UTC · HTTP 200sha256 94288cdf8519575e8c36793c6772affb180d2e93d2eea0aac59009efc2166643Receipt captured 2026-10-14 16:20 UTC · HTTP 200sha256 42b59af62b8b85eac56684d8ca572f40de397360581b8f519c61197d9cf9a553Regulator noticeESBK – Sozialschutzwww.esbk.admin.ch/de/sozialschutz14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:21 UTC · HTTP 200sha256 9b8b469a581a4144fe8e1e401d86ce32172ea779e3c87ac941d25b5bef2eead7Receipt captured 2026-10-14 16:20 UTC · HTTP 200sha256 2696e3e52deaf73b1325438003da69c0464e96907cbb54934b75d3af6b89b099Regulator noticeFedlex – Bundesgesetz über Geldspiele (BGS, SR 935.51), Art. 74…www.fedlex.admin.ch/eli/cc/2018/795/de14 Oct 2026
Open original sourceReceipt captured 2026-10-14 16:25 UTC · HTTP 200sha256 988e5c4f34aafd837c0b25f332108c72d75c6249f1b62cf41f14066311507979Receipt captured 2026-10-14 16:21 UTC · HTTP 200sha256 4b26d1dd115ff0cd098b5a51b62d0ac241add5565d8f302efb20dea7e12d20bcComplaint platformTrustpilot (blocked, HTTP 403)de.trustpilot.com/14 Oct 2026
Review history2 entries
- First reviewed
- 14 Oct 2026
- Last verification pass
- 14 Oct 2026
- Last evidence update
- 14 Oct 2026
- Score changes
- No earlier score recorded – the current score is its first
No licence, operator or terms changes recorded since the first review.
- Verification pass: sources re-checked and missing facts researched again.
- Initial research: binding terms, policies, help pages and licence registers captured.
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