Hello Casino
hellocasino.com- Licence confirmed in register
- Permanent self-exclusion
- Live casino
- Licence
- Malta Gaming AuthorityVerified
- Operator
- White Hat Gaming Limited
- ID check
- May be requiredfrom the terms
- Withdrawals
- Aims for 5 dayscasino says
- Crypto
- Not published
The casino publishes no welcome-offer percentage or cap on the pages we read, so there are no figures to compare. Bonus section
Availability not verified
Visit Casino – opens Hello Casino in a new tab18+ · T&Cs apply · Check that the casino accepts players from your country
Score breakdown53/100
- 53 Earned from sources
- 22 Documented finding
- 23 Not published by the casino
- 2 Not verified yet
- 99% evidence
The ring has five arcs, one per pillar, as long as the pillar’s weight. The bright part of each arc is its score; the other colours show why points are missing. Grey is a research gap, not a finding. How this score is made up
- Licence
- Malta Gaming AuthorityVerified
- Operator
- White Hat Gaming Limited
- ID check
- May be requiredfrom the terms
- Withdrawals
- Aims for 5 days casino says
Good to know
- Licence confirmed in the regulator’s register
- Deposit limits & self-exclusion
Watch out
- Winnings can be withheld for "irregular play" while a bonus is active
- Winnings can be withheld for "irregular play" while a bonus is active
- Fee amount not published
More facts
- Licence
- Malta Gaming AuthorityVerifiedOperator: White Hat Gaming Limited
- KYC
- May be requiredfrom the terms
- Crypto
- Not publishednot listed on the public pages we read
- Withdrawals
-
Casino saysAims for 5 daysSmarter assessmentNot enough evidence for an independent assessment.
More details
- Operator
- White Hat Gaming Limited VerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesRegulator registerMalta Gaming Authority dynamic seal of authorisation - White Hat…Our recordCasino termsHello Casino - Website Terms and Conditions (version 6.3, last…Our recordCasino pageHello Casino - homepage and footerOur record
- Last checked
- 14 Oct 2026
- Evidence
- 99% of our rubric what this means
How we reviewed Hello Casino
8/8 checks complete. We checked 8 areas against the casino’s own documents and public registers. Last checked 14 Oct 2026. We read and verify sources – we do not deposit, play or withdraw.
- Operator – complete
- Licence – complete
- Domain – complete
- Terms – checked, with a finding
- Payments – complete
- KYC – complete
- Bonus – complete
- Countries – complete
Score by category
- 85Safety & licenceof 100
- 25Withdrawals & paymentsof 100
- 39Terms & fairnessof 100
- 40KYC & transparencyof 100
- 80Player protectionof 100
Each ring is that category’s own 0–100 value from the published methodology; “–” means we have not verified it yet.
Pros & cons
Hello Casino is an online casino at hellocasino.com, operated by White Hat Gaming Limited (Malta). Its Malta Gaming Authority licence is confirmed in the regulator’s register for this domain. We checked 8 of 8 key areas against identified sources; last check 14 Oct 2026. Pros show how we know them; cons are documented facts worth weighing, not opinions.
Pros
- Licence confirmed in the regulator’s registerVerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesRegulator registerMalta Gaming Authority dynamic seal of authorisation - White Hat…Our recordRegulator registerMalta Gaming Authority - Enforcement Register (all years on the…Our record
- Deposit limits & self-exclusionCasino saysThe casino’s own statement, recorded with its source. We have not independently confirmed it.Checked14 Oct 2026SourcesCasino pageHello Casino - Responsible Gambling PolicyOur recordCasino termsHello Casino - Website Terms and Conditions (version 6.3, last…Our recordCasino pageHello Casino - VIP programmeOur record
Cons
- Winnings can be withheld for "irregular play" while a bonus is activeIn the terms (Standard Promotional Terms 2.3: "Irregular play includes, but is not limited to, any one of the following types of play: Placing single bets in excess of 20% of the value of the bonus credited ... Equal, zero or low margin bets or hedge betting would not account towards any bonus wagering requirements. For example, Black or Red betting on Roulette or covering more than 25 of the 37 numbers ...". 2.2: "we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.")
- Winnings can be withheld for "irregular play" while a bonus is activeIn the terms
- Fee amount not publishedNot stated in the terms we read
- ID verification (KYC) may be requiredThe terms allow checks; no fixed thresholds published
Discovery attributes
- Licence confirmed in register
- Permanent self-exclusion
- Live casino
Factual labels derived from our data – not rankings.
Is Hello Casino legit?
What we could confirm about who runs it and whether it holds a licence for this domain. A licence is a fact about registration – not a promise about the casino.
- Operator
- White Hat Gaming Limited VerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesRegulator registerMalta Gaming Authority dynamic seal of authorisation - White Hat…Our recordCasino termsHello Casino - Website Terms and Conditions (version 6.3, last…Our recordCasino pageHello Casino - homepage and footerOur record
- Licence
- Malta Gaming Authority · Confirmed in registry
- Licence no.
- MGA/B2C/370/2017
- This domain
- listed
Hello Casino – questions answered from the record
Short answers, each backed by the sources on this page. Nothing here is a test result or a recommendation.
Is Hello Casino licensed?
Hello Casino states a licence from Malta Gaming Authority. We found the licence and the exact domain hellocasino.com in the regulator’s register (checked 14 Oct 2026). A licence is a fact about registration, not a promise about the casino.
Who operates Hello Casino?
Hello Casino is operated by White Hat Gaming Limited (Malta), as named in the regulator’s register and the casino’s documents.
Does Hello Casino require KYC (identity verification)?
It may be required at any time. Terms 5: email verification, electronic age verification, "additional verification checks" of identity, address and payment details against databases, and AML verification with proof of ownership of payment methods and source of funds/wealth may be requested "at any time"; EUR 2,000 of cumulative deposits is named as an example ("i.e.") for further checks. Withdrawals are not processed until verification is complete (9.3).
How long do withdrawals take at Hello Casino?
The casino itself says: “Once a withdrawal is requested, it will remain pending for between 1-2 days. Once approved it will be processed immediately but may take up to 3 working days to reach your account - this period will vary depending of the withdrawal method selected.”. This is the casino’s statement (Aims for 5 days), not something we measured.
What are the withdrawal limits at Hello Casino?
Hello Casino’s terms cap withdrawals at USD 12,500 per week. Source and exact wording are in the “Limits” section of this profile.
Which countries does Hello Casino restrict?
Hello Casino’s terms list 111 restricted countries or territories. Use the availability check on this page to see whether your country is on the list. Not legal advice – local law applies.
Why does Hello Casino have a Smarter Score of 53?
Only verified facts earn points. Hello Casino earned 53 of 100 on our published rubric with evidence covering 99% of it. The breakdown by category is shown above; commission can never change it.
Good to know before you play
Documented points from the casino’s own terms and the registers we checked. Neutral and sourced, never a judgement of intent.
The promotion terms list ordinary play (even-money roulette bets such as red/black, low-margin bets, single bets above 20 % of the bonus value) as "irregular play" for which winnings and bonuses can be withheld, with only the original deposit refunded. The list is open ("includes, but is not limited to").
The restricted-country list (111 entries) is expressly not exhaustive ("include, but are not limited to") and can be amended at any time; residents of a restricted territory who play can have winnings and bonuses forfeited and the account closed (7.4).
Withdrawals are paid back to the deposit method, a request stays pending for 1-2 days and delivery can take up to 3 working days after approval; the weekly withdrawal cap is 12,500 USD and wins of EUR 100,000 or more can be paid in ten monthly instalments.
Accounts unused for 12 consecutive months are charged EUR 5 a month (at least 30 days' notice) until the balance is zero.
No withdrawal is processed until verification is complete; if it cannot be completed the account is closed and only the balance up to the initial deposits is returned (excess winnings are not credited). Documents, including proof of the source of funds, can be requested at any time.
Where sources disagree
Website Terms 2.3: the website is "… regulated by the Malta Gaming Authority (MGA)" under MGA/B2C/370/2017; the Standard Promotional Terms 1.5 say the Terms of Use apply to players "from outside of the United Kingdom"Hello Casino - Website Terms and Conditions (version 6.3, last… · 14 Oct 2026
Footer: licensed "in Great Britain by the Gambling Commission under account number 52894"; the UKGC register lists www.hellocasino.com as an active domain of that licenseeHello Casino - homepage and footer · 14 Oct 2026
Terms 9.3 and About: a withdrawal request "will remain pending for between 1-2 days", then up to 3 working days to arriveHello Casino - Website Terms and Conditions (version 6.3, last… · 14 Oct 2026
Banking page withdrawal tab "Transaction Time": "Instant" for Visa, Skrill and Neteller (Sofort and a EUR 25 minimum appear only inside an HTML comment, not displayed), "Bank Dependent" for bank wireHello Casino - Banking: deposit and withdrawal options · 14 Oct 2026
Restricted countries
VerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourceCasino termsHello Casino - Website Terms and Conditions (version 6.3, last…Our record- United Arab Emirates
- Afghanistan
- Albania
- Angola
- Argentina
- American Samoa
- Austria
- Australia
- Bosnia & Herzegovina
- Barbados
- Belgium
- Burkina Faso
- Bulgaria
- Bolivia
- Brazil
- Bahamas
- Botswana
- Belarus
- Congo - Kinshasa
- Congo - Brazzaville
- Switzerland
- Côte d’Ivoire
- Cameroon
- China
- Cuba
- Czechia
- Germany
- Denmark
- Algeria
- Ecuador
- Estonia
- Spain
- Ethiopia
- France
- Georgia
- Ghana
- Gibraltar
- Greece
- Guam
- Guyana
- Hong Kong SAR China
- Haiti
- Hungary
- Indonesia
- Israel
- India
- Iraq
- Iran
- Iceland
- Italy
- Jamaica
- Jordan
- Kenya
- Cambodia
- North Korea
- Cayman Islands
- Laos
- Sri Lanka
- Lithuania
- Latvia
- Morocco
- Monaco
- Mali
- Myanmar (Burma)
- Mongolia
- Northern Mariana Islands
- Martinique
- Mauritius
- Mozambique
- Namibia
- Nigeria
- Nicaragua
- Netherlands
- Panama
- Peru
- Papua New Guinea
- Philippines
- Pakistan
- Poland
- Palestinian Territories
- Portugal
- Réunion
- Romania
- Serbia
- Russia
- Saudi Arabia
- Sudan
- Singapore
- Slovenia
- Slovakia
- Senegal
- South Sudan
- São Tomé & Príncipe
- Syria
- Thailand
- Tunisia
- Türkiye
- Trinidad & Tobago
- Tanzania
- Ukraine
- Uganda
- U.S. Outlying Islands
- United States
- Venezuela
- U.S. Virgin Islands
- Vietnam
- Vanuatu
- Samoa
- Yemen
- South Africa
- Zimbabwe
We never infer that a country is accepted because it is missing from this list. See the restricted-country lists of all 39 casinos (open data, CSV/JSON).
KYC & player protection
Identity checks (KYC)
VerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesCasino termsHello Casino - Website Terms and Conditions (version 6.3, last…Our recordCasino pageHello Casino - VIP programmeOur recordTerms 5: email verification, electronic age verification, "additional verification checks" of identity, address and payment details against databases, and AML verification with proof of ownership of payment methods and source of funds/wealth may be requested "at any time"; EUR 2,000 of cumulative deposits is named as an example ("i.e.") for further checks. Withdrawals are not processed until verification is complete (9.3).
Thresholds: partial. We have not gone through KYC ourselves.
Player protection
Casino saysThe casino’s own statement, recorded with its source. We have not independently confirmed it.Checked14 Oct 2026SourcesCasino pageHello Casino - Responsible Gambling PolicyOur recordCasino termsHello Casino - Website Terms and Conditions (version 6.3, last…Our recordCasino pageHello Casino - VIP programmeOur record- Deposit limits
- Offered
- Loss limits
- Not verified yet
- Wager limits
- Not verified yet
- Session limits
- Offered
- Cooling-off
- Offered
- Self-exclusion
- Up to permanent
- Two-factor login
- Not verified yet
As stated by the casino. Independent help · See the tools stated by all 39 casinos (open data, CSV/JSON).
What players report
Experiences and opinions of individual visitors – not findings made or verified by SmarterCasinos. Our own research is above.
No player reviews yet.
Be the first to share your experience.
Thank you. Your review is in the moderation queue and appears once it has been read.
Player reviews never change the Smarter Score. Averages appear from 5 reviews. How reviews are moderated
Reputation
Complaint research over 24 months, shown on its own and never part of the Smarter Score.
What we found Limited data
0 qualifying case(s) on the sources we could search, 0 unresolved or without response.
No regulatory action against the operator found in the regulator’s published records.
User reports are signals, not proven facts. With limited data these numbers are a floor, not a total.
Sources
- Window
- 14 Oct 2024 – 14 Oct 2026
- Searched
- Regulator and public records · LCB
- Not accessible to us
- Casino.Guru, AskGamblers, Casinomeister, trustpilot
Reputation is shown separately and is not part of the Smarter Score. Platforms we could not access are a gap in our research – never a finding about the casino.
Bonus & deals
Welcome offer
Hello Casino has no current offer we could read.
SmarterCasinos deal
No SmarterCasinos deal at the moment.
From the bonus terms
VerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourceCasino termsHello Casino - Standard Promotional Terms and Conditions (version…Our record- Wagering
- 35× bonus
- Expiry
- 30 days
- Max cashout
- Not verified yet
- Max bet stated
- Yes
Bonus offers and SmarterCasinos deals are shown for comparison only – they never enter the Smarter Score. Offers change; the casino’s terms apply. 18+
Games
- Slots
- Live casino
- Table games
Also: Jackpots · Scratch cards
Lists may differ in your country. Checked 14 Oct 2026.
Crypto & payments
Coins & networks 8 payment methods documented – no cryptocurrencies listed
All payment methods
| Asset | Network | Deposit | Withdrawal |
|---|---|---|---|
| Visa | — | Yes | Yes |
| Mastercard | — | Yes | Not documented |
| Trustly | — | Yes | Not documented |
| Sofort | — | Yes | Not documented |
| Paysafecard | — | Yes | Not documented |
| Skrill | — | Yes | Yes |
| Neteller | — | Yes | Yes |
| Bank wire | — | Yes | Yes |
“Not documented” means the public pages we read do not say so – not that the method is unavailable.
Fees Not published by the casino
Not published by the casino
Withdrawals
What the casino says Casino says
Aims for 5 days
Once a withdrawal is requested, it will remain pending for between 1-2 days. Once approved it will be processed immediately but may take up to 3 working days to reach your account - this period will vary depending of the withdrawal method selected.
Binding terms. This is the casino’s statement; we have not measured it. Governing statement (binding terms) is "target" – not a firm maximum. It does not count as a fixed maximum in the Smarter Score.
Withdrawal caps, instalment clauses and time statements of all 39 casinos (open data).
Limits
VerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourceCasino termsHello Casino - Website Terms and Conditions (version 6.3, last…Our record12,500 USD per week (≈ 50,000 USD per month, derived)
Rules before you withdraw
VerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourceCasino termsHello Casino - Website Terms and Conditions (version 6.3, last…Our recordVerification Checks must be satisfactorily completed before any withdrawal is processed; if they cannot be completed the account is closed and only the balance up to the initial deposits is returned (excess winnings are not credited).
How we checked
Every fact above comes from an identified source with a date. The full record is here.
- ConfirmedOperator14 Oct 2026 · 3 sources
- ConfirmedLicence14 Oct 2026 · 2 sources
- ConfirmedDomain14 Oct 2026 · 1 source
- FindingTerms14 Oct 2026 · 5 sources
- ConfirmedPayments14 Oct 2026 · 1 source
- ConfirmedKYC14 Oct 2026 · 2 sources
- ConfirmedBonus14 Oct 2026 · 1 source
- ConfirmedCountries14 Oct 2026 · 1 source
8/8 checks complete · Verified · next re-check 28 Oct 2026. Verified means the process is complete – never that a casino is safe or recommended.
Score breakdown53/100 · evidence 99%
- Earned from sources 53
- Documented finding 21.7
- Not published by casino 23.5
- Not verified yet 1.4
Hello Casino earned 53 of 100 points from sources. Evidence covers 99% of the rubric. 5.6 of the earned points rest on statements the casino makes about itself (responsible-gambling tools and resources, two-factor login, stated processing time) – they are marked “Casino says” and are not independently verified.
| Category | Weight | Earned from sources | Documented finding | Not published by casino | Not verified yet |
|---|---|---|---|---|---|
| Safety & Licensing | 33% | 28.1 | 0.0 | 5.0 | 0.0 |
| Withdrawals & Payments | 27% | 6.8 | 1.7 | 18.6 | 0.0 |
| Terms & Fairness | 20% | 7.8 | 12.2 | 0.0 | 0.0 |
| KYC & Transparency | 13% | 5.2 | 7.8 | 0.0 | 0.0 |
| Responsible Gambling | 7% | 5.6 | 0.0 | 0.0 | 1.4 |
| Total (of 100) | 100% | 53.4 | 21.7 | 23.5 | 1.4 |
All 14 criteria and their points
| Criterion | Basis | Points by bucket | Points |
|---|---|---|---|
| Safety & Licensing · 33% | |||
| Licence confirmed in an official registry | Confirmed in registry, active | 40 earned | 40/40 |
| Regulatory tier of the licensing authority (regulator registry) | Malta Gaming Authority: Tier A | 30 earned | 30/30 |
| Legal entity identified | Entity confirmed in an independent register | 15 earned | 15/15 |
| Two-factor authentication available | Not published by the casino | 15 not published by casino | 0/15 |
| Withdrawals & Payments · 27% | |||
| Withdrawal processing time (best available evidence) | No firm maximum published (governing statement: target) | 30 not published by casino | 0/30 |
| Monthly withdrawal limit in binding terms | Monthly limit ≈ 50000 USD | 20 earned 5 documented finding | 20/25 |
| Casino-side withdrawal fees | Not published by the casino | 25 not published by casino | 0/25 |
| Terms & Fairness · 20% | |||
| Risky or unfair clauses (−10 caution, −25 serious, critical = 0) | 4 flag(s) | 15 earned 55 documented finding | 15/70 |
| Dated and publicly accessible (10 each) | Checklist | 20 earned | 20/20 |
| KYC & Transparency · 13% | |||
| KYC policy says when verification is required | Policy: general | 20 earned 30 documented finding | 20/50 |
| Thresholds / triggers documented | Thresholds: partial | 10 earned 15 documented finding | 10/25 |
| Responsible Gambling · 7% | |||
| Deposit 15 · loss 10 · wager 10 · session 5 | Tools available Casino says | 20 earned 20 not verified yet | 20/40 |
| Cooling-off 15 · self-exclusion ≥ 6 months 25 | Tools available Casino says | 40 earned | 40/40 |
| Independent help link 10 · RG page 10 | Resources Casino says | 20 earned | 20/20 |
Only verified evidence earns points. Missing information is shown separately and is never presented as a confirmed problem. Bonus offers, SmarterCasinos deals and complaint-platform data never enter this score. Methodology v1.6.
Verification record8/8 checks · Verified
Verified means the process is complete – not that the casino is safe.
| Check | Result | Detail | Evidence |
|---|---|---|---|
| OperatorLegal entity | Confirmed | Verified 14 Oct 2026 · Regulator register, Casino terms, Casino page | |
| LicenceLicence in official registry | Confirmed | Verified 14 Oct 2026 · Regulator register | |
| DomainExact domain attributable to licence | Confirmed | Verified 14 Oct 2026 · Regulator register | |
| TermsFull T&Cs | Finding | 1 serious term flag(s) | Checked – see finding 14 Oct 2026 · Casino terms, Casino page |
| PaymentsMethods, limits, fees, stated times | Confirmed | Verified 14 Oct 2026 · Casino terms | |
| KYCPublished KYC policy | Confirmed | Verified 14 Oct 2026 · Casino terms, Casino page | |
| BonusBonus T&Cs | Confirmed | Verified 14 Oct 2026 · Casino terms | |
| CountriesRestricted country list | Confirmed | Verified 14 Oct 2026 · Casino terms |
- Who operates itVerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesRegulator registerMalta Gaming Authority dynamic seal of authorisation - White Hat…Our recordCasino termsHello Casino - Website Terms and Conditions (version 6.3, last…Our recordCasino pageHello Casino - homepage and footerOur record
- White Hat Gaming LimitedReg. no. C73232 (stated by the operator, not shown on the MGA seal) · Malta
- LicenceVerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesRegulator registerMalta Gaming Authority dynamic seal of authorisation - White Hat…Our recordRegulator registerMalta Gaming Authority - Enforcement Register (all years on the…Our record
- Malta Gaming Authority · MGA/B2C/370/2017Confirmed in registry · regulator tier A
- Domain reviewedVerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourceRegulator registerMalta Gaming Authority dynamic seal of authorisation - White Hat…Our record
- hellocasino.comLicence listing: domain listed
- Binding termsVerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesCasino termsHello Casino - Website Terms and Conditions (version 6.3, last…Our recordCasino termsHello Casino - Standard Promotional Terms and Conditions (version…Our recordCasino pageHello Casino - Responsible Gambling PolicyOur recordCasino pageHello Casino - Privacy and Cookie PolicyOur recordCasino pageHello Casino - VIP programmeOur record
- Version 6.3, last updated 02/07/2026Read in full and reviewed for risky clauses
Not verified yet
- Countries the casino explicitly acceptsNot published by the casinoThe Website Terms give no list of accepted countries (a restricted-territory list only). Nothing is inferred from the restricted list.
- Licence-based country restrictionsNot verified yetMGA licence conditions beyond the seal summary were not read.
- Withdrawal feesNot published by the casino
- Two-factor authenticationNot published by the casinoThe Safety page describes SSL encryption, RNG testing and data protection but does not mention two-factor authentication; nothing is recorded.
Licence checkConfirmed in registry
Register finding
VerifiedChecked by SmarterCasinos against the identified source below.Checked14 Oct 2026SourcesRegulator registerMalta Gaming Authority dynamic seal of authorisation - White Hat…Our recordRegulator registerMalta Gaming Authority - Enforcement Register (all years on the…Our record- Regulator
- Malta Gaming Authority
- Licence no.
- MGA/B2C/370/2017
- Holder
- White Hat Gaming Limited
- Result
- Confirmed in registry
- Domain
- listed
Research notes
See the register check for all 39 casinos (open data, CSV/JSON).
Regulator tier Tier A
The tier rates the regulatory framework – how verifiable, enforced and transparent it is – not the casino. Malta Gaming Authority scores 100/100 on our regulator framework.
- Article 56A (2023) limits enforcement of foreign judgments against licensees – EU developments only from secondary sources
Terms review4 flagged · 10 other observations
Full context
Full context
Full context
See the flagged clauses of all 39 casinos (open data, CSV/JSON).
10 non-scoring observations from the full terms review
- account closure · 15.2: "We reserve the right to close your account at any time for any reason ... – The operator can close any account at any time for any reason;
- confiscation forfeiture · 15.2 (iii): "where we terminate your account due to you breaching any of these T – Forfeiture of winnings and the whole balance is tied to a breach determined by the operator ("unfettered discretion"); The breach list is broad and includes conduct at other casinos.
- return of winnings · 5.4: "If, upon completion of Verification Checks, we are unable to verify your d – If verification cannot be completed, the account is closed and only the balance up to the amount of the initial deposits is returned; winnings above that are not credited. The trigger is a failed verification (an AML/KYC trigger) with a stated return route for deposits.
- fraud aml abuse · 5.4: "we may decide to carry out further Verification Checks (including requesti – Verification may be requested at any time; EUR 2,000 of cumulative deposits is named as an example, not as a fixed threshold.
- limits · 9.3: "Unless otherwise agreed in writing, the maximum you may withdraw in any we – Withdrawal cap of 12,500 USD per week; wins of EUR 100,000 or more can be paid in ten monthly instalments; a EUR 250,000 maximum per bet or spin.
- fees · 9.2: "Should you make repeated deposits and withdrawals without commensurate bet – No general deposit or withdrawal fee is stated; conditional charges only.
- fraud aml abuse · 9.3: "To make a withdrawal, you must have made or make a minimum of one purchase – Withdrawals require that the deposit has been wagered once; the complaints procedure carries a confidentiality clause with an account-lock sanction.
- temporary freeze · 9.3: "No withdrawal will be processed ... until: (i) Verification Checks have be – Withdrawals are held until verification is complete; release on completion is stated.
- other · 9.1: "We hold customer funds for all customers (irrespective of location) separa – Customer funds are held in a separate bank account; no insolvency protection scheme is described and the level of protection is not stated.
- other · 21.3: "Should you remain dissatisfied in relation to a dispute, you have the opt – Free external dispute resolution through eCOGRA after the three-stage internal procedure.
Sources & evidence23 sources, fingerprinted
Casino pageHello Casino - homepage and footerwww.hellocasino.com/14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:48 UTC · HTTP 200sha256 97e748c9e76d7674c11887529b2bc57ca7509368977cfbe3a7a2ceb4c0d6ae01Casino termsHello Casino - Website Terms and Conditions (version 6.3, last…www.hellocasino.com/terms14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:48 UTC · HTTP 200sha256 e6920b8cea72df1270b0e8e449638e8dbcc264a5183453f862a553cd2d6e5a08Casino termsHello Casino - Standard Promotional Terms and Conditions (version…www.hellocasino.com/promoterms14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:48 UTC · HTTP 200sha256 166faea9143245f80d698ba4af6a94244bb6a0da0e92330f6351c726b54598bcCasino pageHello Casino - Responsible Gambling Policywww.hellocasino.com/responsiblegaming14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:48 UTC · HTTP 200sha256 7fbef50decc360111d033b7de668484d03a0848087f5dc803e4aed54847407f9Casino pageHello Casino - Player protection (same Responsible Gambling Policy…www.hellocasino.com/playerprotection14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:48 UTC · HTTP 200sha256 466722952e171cbaf6918de0d2235dc0eeb89f004d9169653f3b1d04d0937fd9Receipt captured 2026-10-14 13:48 UTC · HTTP 200sha256 7fbef50decc360111d033b7de668484d03a0848087f5dc803e4aed54847407f9Casino pageHello Casino - About Uswww.hellocasino.com/about14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:48 UTC · HTTP 200sha256 9aab94f4362410a5e81153cee3bb3347d0ce6c7df9d2efe574990e9089967140Casino pageHello Casino - Safetywww.hellocasino.com/safety14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:48 UTC · HTTP 200sha256 6a27819dcfb854a8e1bad43d3672ab87361e2426c1417d19188f608e4b9b6c84Casino pageHello Casino - Support ticket pagewww.hellocasino.com/support14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:48 UTC · HTTP 200sha256 cbf2048251332ec3baccee4a567d6ac7f2979cdb6cdc27aaee29f24d8553a4cbCasino pageHello Casino - Promotions page (loads its offers by script; no…www.hellocasino.com/promotions14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:48 UTC · HTTP 200sha256 35db1d94f50b8ea8b5141c4d8e38b98a410b352fd9eb1a3dcb0a0de63c5b66daCasino pageHello Casino - Banking: deposit and withdrawal optionswww.hellocasino.com/banking-deposit14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:48 UTC · HTTP 200sha256 b5226a8c8c9e630e6fd1e98fda7a5fd5b1253bb3ff74a1f3de852dc854b066b0Casino pageHello Casino - Privacy and Cookie Policywww.hellocasino.com/privacy14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:48 UTC · HTTP 200sha256 785a3e3b0307830104832d3779d14ee6c2a5c623a5c287aad5439012a0b44985Casino pageHello Casino - VIP programmewww.hellocasino.com/vip14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:48 UTC · HTTP 200sha256 a5d53435e53efdeb6a0b9e4de25ec7387d2a3e941e24d726d451b69dc94d56f7Regulator registerMalta Gaming Authority dynamic seal of authorisation - White Hat…authorisation.mga.org.mt/verification.aspx?lang=EN&company=633683dc-daea-49e5-9a7e-da843d38e7de&details=114 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:49 UTC · HTTP 200sha256 2d3ac4b0c7f5f0aeb50f978d798316508ebe854fe8a989e075d3194b28f4e069Regulator registerMalta Gaming Authority - Enforcement Register (all years on the…www.mga.org.mt/licensee-hub/enforcement-register/14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:49 UTC · HTTP 200sha256 3ab48819b75b0bf97c50f9cd16c5f81e2281d4d0d138a103a3d4e40494a1a0c8Regulator registerUK Gambling Commission public register - White Hat Gaming Limited,…registers.gamblingcommission.gov.uk/5289414 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:49 UTC · HTTP 200sha256 f733a8587513b84063f7f7f63725e3b0ff60f2f6f4177986e6e6a77d48bbc102Regulator registerUK Gambling Commission public register - White Hat Gaming Limited,…www.gamblingcommission.gov.uk/public-register/business/detail/actions/5289414 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:49 UTC · HTTP 200sha256 e0c195b0892c0e4faf42b337ebbfb6c42bded6e145adab3cba757e0fe00ec048Regulator registerUK Gambling Commission public register - White Hat Gaming Limited,…www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/5289414 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:49 UTC · HTTP 200sha256 a6853ae024fcdc1c47968dbc09f684134d59ea5309a2671004e012f38dbf6628Complaint platformLCB (lcb.org) - Casino Complaints board, 47 pages crawled and…lcb.org/onlinecasinobonusforum/player-complaints14 Oct 2026
Open original sourceReceipt captured 2026-10-14 14:00 UTC · HTTP sha256 cc312ea1d2f43d911b8cb17f6138b47e326b7277d357f5dfac4793f9e29b8329Complaint platformCasino.Guru - Hello Casino (HTTP 403, not accessed)casino.guru/hello-casino-review14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:59 UTC · access blocked (bot challenge / captcha)sha256 0251a80cd2c2ae1304431e3137d13b297550837f864dc636a5bab9d0024ce7f6Complaint platformAskGamblers - Hello Casino (HTTP 403, not accessed)www.askgamblers.com/online-casinos/reviews/hello-casino14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:59 UTC · access blocked (bot challenge / captcha)sha256 e4b7e92324724fa3c7547213de0c0cf76bee8bd871de3202b66921b13cbaa17aComplaint platformCasinomeister - Hello Casino (HTTP 403, not accessed)www.casinomeister.com/casinos/hello-casino/14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:59 UTC · access blocked (bot challenge / captcha)sha256 6a4a9eeb4787a3977a1d9018c035eb8f37aa344ab3f0a64f3828b985ae7c8858Complaint platformTrustpilot - hellocasino.com (HTTP 403, not accessed)www.trustpilot.com/review/hellocasino.com14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:59 UTC · access blocked (HTTP 403)sha256 92d97ed45d6cc267c657b864c4deee1c2d896cda361adc660bc16538a75700f2Third-party dataeCOGRA - named ADR provider (homepage; no public decision database…ecogra.org/14 Oct 2026
Open original sourceReceipt captured 2026-10-14 13:59 UTC · HTTP 200sha256 1506af707289b9aed019d7882d57ba4630c25b02ace378f88700a7d9cfe00c91
Review history1 entry
- First reviewed
- 14 Oct 2026
- Last verification pass
- 14 Oct 2026
- Last evidence update
- 14 Oct 2026
- Score changes
- No earlier score recorded – the current score is its first
No licence, operator or terms changes recorded since the first review.
This is the only review so far. The history grows with each re-check.
- Initial research: binding terms, policies, help pages and licence registers captured.
SmarterCasinos currently has no commercial relationship with Hello Casino and does not link to its sign-up pages. 18+. How we make money · Responsible gambling